Hospital
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Medical Sciences
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2008-1928
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2022
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رابطه پرداخت مبتنی بر عملکرد و رضایت شغلی در کارکنان مراکز آموزشی درمانی
Investigating the relationship between performance-based payment and job satisfaction among staff working in teaching hospitals
مدیریت مالی و اقتصاد در بیمارستان
مدیریت مالی و اقتصاد در بیمارستان
مقاله ی اصیل
Original Article
<span style="font-size:9pt"><span style="line-height:16pt"><span style="direction:rtl"><span style="unicode-bidi:embed"><span new="" roman="" style="font-family:" times=""><b><span lang="FA" style="font-size:11.5pt"><span b="" roya="" style="font-family:">زمینه و هدف: </span></span></b><span lang="FA" style="font-size:11.5pt"><span b="" roya="" style="font-family:">رضایتمندی از حقوق و مزایای دریافتی و چگونگی توزیع آن از مهمترین ابعاد مدیریت منابع انسانی است. هدف پژوهش حاضر تعیین سطح رضایتمندی کارکنان بیمارستان از طرح پرداخت مبتنی بر عملکرد در سال 1400 بود.</span></span></span></span></span></span></span><br>
<span style="font-size:9pt"><span style="line-height:16pt"><span style="direction:rtl"><span style="unicode-bidi:embed"><span new="" roman="" style="font-family:" times=""><b><span lang="FA" style="font-size:11.5pt"><span b="" roya="" style="font-family:">مواد و روشها: </span></span></b><span lang="FA" style="font-size:11.5pt"><span b="" roya="" style="font-family:">پژوهش حاضر از نوع مقطعی بود که در سال 1400 بر روی 280 نفر از کارکنان مراکز آموزشی درمانی تابعه دانشگاه علوم پزشکی ایران انجام شد. دادهها به وسیله پرسشنامه گردآوری شدند و با آزمونهای ناپارامتریک</span></span> <span lang="FA" style="font-size:11.5pt"><span b="" roya="" style="font-family:">و همبستگی اسپیرمن در نرمافزار </span></span>SPSS<span style="font-size:11.5pt"><span b="" roya="" style="font-family:"> تحلیل شدند.</span></span></span></span></span></span></span><br>
<span style="font-size:9pt"><span style="line-height:16pt"><span style="direction:rtl"><span style="unicode-bidi:embed"><span new="" roman="" style="font-family:" times=""><b><span lang="FA" style="font-size:11.5pt"><span b="" roya="" style="font-family:">نتایج: </span></span></b><span lang="FA" style="font-size:11.5pt"><span b="" roya="" style="font-family:">میانگین رضایتمندی کل در کارکنان 55/0</span></span> <span lang="FA" style="font-size:11.5pt">±</span><span lang="FA" style="font-size:11.5pt"><span b="" roya="" style="font-family:"> 95/2 </span></span><span lang="FA" style="font-size:11.5pt"><span b="" roya="" style="font-family:">بود (از 5 نمره). از میان مقولههای مختلف حیطه رضایتمندی، بیشترین میانگین رضایت مربوط به شرایط فیزیکی محیط کاری (64/0 </span></span><span lang="FA" style="font-size:11.5pt">±</span><span lang="FA" style="font-size:11.5pt"><span b="" roya="" style="font-family:"> 3/3) و کمترین آن مربوط به نظام پرداخت (86/0 </span></span><span lang="FA" style="font-size:11.5pt">±</span><span lang="FA" style="font-size:11.5pt"><span b="" roya="" style="font-family:"> 56/2) بود. میانگین عملکرد کل کارکنان 82/8 </span></span><span lang="FA" style="font-size:11.5pt">±</span><span lang="FA" style="font-size:11.5pt"><span b="" roya="" style="font-family:"> 72/63 از 100 نمره برآورد شد. در این راستا، میانگین امتیاز حضور کارکنان 97/6 </span></span><span lang="FA" style="font-size:11.5pt">±</span><span lang="FA" style="font-size:11.5pt"><span b="" roya="" style="font-family:"> 22/74، میانگین امتیاز نوع شغل 78/15 </span></span><span lang="FA" style="font-size:11.5pt">±</span><span lang="FA" style="font-size:11.5pt"><span b="" roya="" style="font-family:"> 97/30 و میانگین ضریب کیفی عملکرد 12/11</span></span> <span lang="FA" style="font-size:11.5pt">±</span><span lang="FA" style="font-size:11.5pt"><span b="" roya="" style="font-family:"> 98/85 </span></span><span lang="FA" style="font-size:11.5pt"><span b="" roya="" style="font-family:">برآورد شد. بر اساس آزمون همبستگی اسپیرمن بین میانگین رضایت کل و امتیاز حضور (</span></span>r=0.19<span lang="FA" style="font-size:11.5pt"><span b="" roya="" style="font-family:">)</span></span><span lang="FA" style="font-size:11.5pt"><span b="" roya="" style="font-family:">، امتیاز نوع شغل (</span></span>r=0.32<span lang="FA" style="font-size:11.5pt"><span b="" roya="" style="font-family:">) </span></span><span lang="FA" style="font-size:11.5pt"><span b="" roya="" style="font-family:">و ضریب کیفی عملکرد (</span></span>r=0.21<span lang="FA" style="font-size:11.5pt"><span b="" roya="" style="font-family:">) همبستگی معناداری وجود داشت (</span></span>p-value<0.05<span lang="FA" style="font-size:11.5pt"><span b="" roya="" style="font-family:">)</span></span><span lang="FA" style="font-size:11.5pt"><span b="" roya="" style="font-family:">.</span></span></span></span></span></span></span><br>
<span style="font-size:9pt"><span style="line-height:16pt"><span style="direction:rtl"><span style="unicode-bidi:embed"><span new="" roman="" style="font-family:" times=""><b><span lang="FA" style="font-size:11.5pt"><span b="" roya="" style="font-family:">نتیجهگیری: </span></span></b><span lang="FA" style="font-size:11.5pt"><span b="" roya="" style="font-family:">میانگین رضایت کارکنان از طرح پرداخت مبتنی بر عملکرد در سطح متوسط برآورد شد. به نظر میرسد لازم است سیاستگذاران بخش سلامت جهت بهبود پرداخت و ارتقا انگیزه کارکنان درمانی تلاش و برنامهریزی نمایند.</span></span></span></span></span></span></span>
<span style="font-size:9pt"><span style="text-justify:kashida"><span style="text-kashida:0%"><span style="line-height:normal"><span style="unicode-bidi:embed"><span new="" roman="" style="font-family:" times=""><b><span style="font-size:11.0pt">Background</span></b></span></span></span></span></span></span><br>
<span style="font-size:9pt"><span style="line-height:normal"><span style="unicode-bidi:embed"><span new="" roman="" style="font-family:" times=""><span style="font-size:11.0pt">Satisfaction with the salary and other payments and the way they are distributed are of the most important and effective dimensions of human resources management. The purpose of this study was to determine the level of employee satisfaction with the performance-based payment plan in 2021 across hospitals.</span></span></span></span></span><br>
<span style="font-size:9pt"><span style="text-justify:kashida"><span style="text-kashida:0%"><span style="line-height:normal"><span style="unicode-bidi:embed"><span new="" roman="" style="font-family:" times=""><b><span style="font-size:11.0pt">Materials & Methods</span></b></span></span></span></span></span></span><br>
<span style="font-size:9pt"><span style="line-height:normal"><span style="unicode-bidi:embed"><span new="" roman="" style="font-family:" times=""><span style="font-size:11.0pt">This was a cross-sectional study conducted in 2021 on 280 employees of teaching hospitals affiliated to Iran University of Medical Sciences. Data were collected by a questionnaire and analyzed by non-parametric tests and Spearman correlation in SPSS.</span></span></span></span></span><br>
<span style="font-size:9pt"><span style="text-justify:kashida"><span style="text-kashida:0%"><span style="line-height:normal"><span style="unicode-bidi:embed"><span new="" roman="" style="font-family:" times=""><b><span style="font-size:11.0pt">Results</span></b></span></span></span></span></span></span><br>
<span style="font-size:9pt"><span style="line-height:normal"><span style="unicode-bidi:embed"><span new="" roman="" style="font-family:" times=""><span style="font-size:11.0pt">The mean of total satisfaction in the staff was 2.95 ± 0.55 (out of 5). Among the various categories in the field of satisfaction, the highest mean of satisfaction was related to the physical conditions of the workplace with 3.3 ± 0.64 (out of 5) and the least was related to the payment system with 2.56 ± 0/86. The mean performance of all employees was 63.72 ± 8.82. (out of 100). In this regard, the mean score of staff attendance was 74.22 ± 6.97, job type was 30.97 ± 15.78 and the average quality coefficient of performance was 85.98 ± 11.12. According to the Spearman correlation test, there was a significant correlation between mean total satisfaction and attendance score (r = 0.19), job type score (r = 0.32) and performance quality coefficient (r = 0.21) (p-value <0.05).</span></span></span></span></span><br>
<span style="font-size:9pt"><span style="text-justify:kashida"><span style="text-kashida:0%"><span style="line-height:normal"><span style="unicode-bidi:embed"><span new="" roman="" style="font-family:" times=""><b><span style="font-size:11.0pt">Conclusion</span></b></span></span></span></span></span></span><br>
<span style="font-size:9pt"><span style="line-height:normal"><span style="unicode-bidi:embed"><span new="" roman="" style="font-family:" times=""><span style="font-size:11.0pt">The mean of employee satisfaction with the performance-based payment scheme was estimated to be moderate. It seems that health policy makers need to work and plan to improve payment and increase the motivation of healthcare staff.</span></span></span></span></span>
پرداخت مبتنی بر عملکرد, رضایت شغلی, بیمارستان
Performance-based payment, Job satisfaction, Hospital
1
10
http://jhosp.tums.ac.ir/browse.php?a_code=A-10-1730-1&slc_lang=fa&sid=1
Sorayya
AdelpourDehnavi
ثریا
عادل پوردهنوی
s.adelpour94@gmail.com