Payavard Salamat
پیاورد سلامت
payavard
Medical Sciences
http://payavard.tums.ac.ir
1
admin
1735-8132
2008-2665
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fa
jalali
1393
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gregorian
2014
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online
1
fulltext
fa
ارزیابی خدمات بهداشتی درمانی وب سایت دانشگاههای علوم پزشکی کشور در راستای دولت الکترونیک
Evaluation Of Healthcare Services Of Medical Universities' Websites In Line With E-Government
مدیریت خدمات بهداشتی درمانی
Hospital Managment
پژوهشی اصيل
Original Research
<p align="justify">
<font face="Times New Roman" size="3"> </font></p><p align="justify" style="margin: 0cm 2cm 0pt 0cm text-align: justify unicode-bidi: embed direction: rtl -ms-text-justify: kashida text-kashida: 0%" dir="rtl"><b style="mso-ansi-font-weight: normal"><span lang="AR-SA" style="font-family: "B Yagut" mso-ansi-font-size: 6.0pt"><font size="2">زمینه و هدف:</font></span></b><span lang="AR-SA" style="font-family: "B Lotus" mso-no-proof: yes"><font size="2"> </font></span><span lang="FA" style="font-family: "B Lotus" mso-bidi-language: FA"><font size="2">با توجه به نقش وب سایتها در
ارائهی خدمات </font></span><span lang="AR-SA" style="font-family: "B Lotus""><font size="2">الکترونیک</font></span><span lang="FA" style="font-family: "B Lotus" mso-bidi-language: FA"><font size="2"> این </font></span><span lang="AR-SA" style="font-family: "B Lotus""><font size="2">مطالعه قصد دارد تا خدمات بهداشتی
درمانی وب سایت دانشگاههای علوم پزشکی کشور را در راستای مراحل چهارگانه مدل بلوغ
دولت الکترونیک </font></span><span lang="AR-SA" style="font-family: "B Lotus" mso-ascii-font-family: Arial mso-hansi-font-family: Arial"><font size="2">چندلر و امانوئل ارزیابی و با یکدیگر مقایسه
نماید.</font></span></p><p align="justify"><font face="Times New Roman" size="3"> </font></p><p align="justify" style="margin: 0cm 2cm 0pt 0cm text-align: justify unicode-bidi: embed direction: rtl -ms-text-justify: kashida text-kashida: 0%" dir="rtl"><b style="mso-ansi-font-weight: normal"><span lang="AR-SA" style="font-family: "B Yagut" font-size: 10pt mso-ansi-font-size: 6.0pt">روش بررسی: </span></b><span lang="FA" style="font-family: "B Lotus" font-size: 10pt mso-bidi-language: FA">این
پژوهش به شیوهی توصیفی</span><span lang="FA" style="font-size: 10pt mso-bidi-language: FA"><font face="Times New Roman">–</font></span><span lang="FA" style="font-family: "B Lotus" font-size: 10pt mso-bidi-language: FA"> مقطعی و از طریق تحلیل محتوی و بهینه کاوی وب سایتهای
دانشگاههای علوم پزشکی کشور جهت ارزیابی و مقایسهی نحوه ارائهی خدمات بهداشتی
درمانی آنها با یکدیگر در مراحل دولت الکترونیک شامل اطلاع رسانی، تعاملی، تراکنشی
و یکپارچه سازی در سال 1390 انجام شد. </span></p><p align="justify"><font face="Times New Roman" size="3"> </font></p><p align="justify" style="margin: 0cm 2cm 0pt 0cm text-align: justify unicode-bidi: embed direction: rtl -ms-text-justify: kashida text-kashida: 0%" dir="rtl"><b><span lang="AR-SA" style="font-family: "B Yagut" font-size: 10pt">یافتهها: </span></b><span lang="AR-SA" style="font-family: "B Lotus" font-size: 10pt">وب سایت دانشگاههای
علوم پزشکی تیپ 1 از لحاظ اطلاع رسانی خدمات درمانی در سطح متوسط</span><span lang="FA" style="font-family: "B Lotus" font-size: 10pt mso-bidi-language: FA">(79/0</span><span lang="FA" style="font-size: 10pt mso-bidi-language: FA"><font face="Times New Roman">±</font></span><span lang="FA" style="font-family: "B Lotus" font-size: 10pt mso-bidi-language: FA">8/1 امتیاز)
و </span><span lang="AR-SA" style="font-family: "B Lotus" font-size: 10pt">دانشگاههای
تیپ 2 </span><span lang="FA" style="font-family: "B Lotus" font-size: 10pt mso-bidi-language: FA">و 3 </span><span lang="AR-SA" style="font-family: "B Lotus" font-size: 10pt">در سطح ضعیف</span><span lang="FA" style="font-family: "B Lotus" font-size: 10pt mso-bidi-language: FA"> هستند. </span><span lang="AR-SA" style="font-family: "B Lotus" font-size: 10pt">وب سایت دانشگاههای علوم پزشکی
تیپ 1</span><span lang="FA" style="font-family: "B Lotus" font-size: 10pt mso-bidi-language: FA">، 2 و 3 </span><span lang="AR-SA" style="font-family: "B Lotus" font-size: 10pt">از لحاظ تعاملی بودن خدمات درمانی با کسب امتیاز</span><span lang="FA" style="font-family: "B Lotus" font-size: 10pt mso-bidi-language: FA">(73/0</span><span lang="FA" style="font-size: 10pt mso-bidi-language: FA"><font face="Times New Roman">±</font></span><span lang="FA" style="font-family: "B Lotus" font-size: 10pt mso-bidi-language: FA">4/1)، (75/0</span><span lang="FA" style="font-size: 10pt mso-bidi-language: FA"><font face="Times New Roman">±</font></span><span lang="FA" style="font-family: "B Lotus" font-size: 10pt mso-bidi-language: FA">3/1) و
(61/0</span><span lang="FA" style="font-size: 10pt mso-bidi-language: FA"><font face="Times New Roman">±</font></span><span lang="FA" style="font-family: "B Lotus" font-size: 10pt mso-bidi-language: FA">2/1)
</span><span lang="AR-SA" style="font-family: "B Lotus" font-size: 10pt">در سطح
ضعیف </span><span lang="FA" style="font-family: "B Lotus" font-size: 10pt mso-bidi-language: FA">و </span><span lang="AR-SA" style="font-family: "B Lotus" font-size: 10pt">کلیهی دانشگاهها در مراحل تراکنشی و یکپارچه سازی خدمات،
عملکرد ضعیف</span><span lang="FA" style="font-family: "B Lotus" font-size: 10pt mso-bidi-language: FA">(امتیاز0</span><span lang="FA" style="font-size: 10pt mso-bidi-language: FA"><font face="Times New Roman">±</font></span><span lang="FA" style="font-family: "B Lotus" font-size: 10pt mso-bidi-language: FA">1)</span><span lang="AR-SA" style="font-family: "B Lotus" font-size: 10pt"> داشتهاند.</span></p><p align="justify"><font face="Times New Roman" size="3"> </font></p><p align="justify" style="margin: 0cm 2cm 0pt 0cm text-align: justify unicode-bidi: embed direction: rtl -ms-text-justify: kashida text-kashida: 0% mso-pagination: none" dir="rtl"><b style="mso-ansi-font-weight: normal"><span lang="AR-SA" style="font-family: "B Yagut" font-size: 10pt mso-ansi-font-size: 6.0pt">نتیجهگیری:</span></b><b style="mso-ansi-font-weight: normal"><span lang="AR-SA" style="color: black font-size: 10pt"><font face="Times New Roman"> </font></span></b><span lang="AR-SA" style="font-family: "B Lotus" font-size: 10pt">ارائهی خدمات الکترونیک </span><span lang="FA" style="font-family: "B Lotus" font-size: 10pt mso-bidi-language: FA">در </span><span lang="AR-SA" style="font-family: "B Lotus" font-size: 10pt">وب سایت دانشگاههای علوم پزشکی
کشور با تاخیر مواجه است. به دلیل وجود چالشهای مربوط به اطلاعات و خدمات سلامت،
تحقق دولت الکترونیک در این حوزه، ملاحظات ویژهای را میطلبد.<span style="mso-spacerun: yes"><font face="B Lotus" size="2"> </font></span>لذا توصیه میشود با اجرای خدمات دولت
الکترونیک در سایر سازمانها، شناسایی موانع و تدوین قوانین و سیاستهای مرتبط
زمینهی مناسب جهت تحقق دولت الکترونیک در حوزهی سلامت فراهم گردد.</span></p><p align="justify"><font face="Times New Roman" size="3"> </font></p>
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<font face="Times New Roman" size="3"> </font><b><span style="font-family: "Bodoni MT Black","serif" font-size: 11pt">Background
and Aim:</span></b><font face="Times New Roman"><span style="font-size: 11pt mso-bidi-font-family: "B Lotus""> </span><span lang="EN-GB" style="font-size: 11pt mso-bidi-font-family: "B Lotus" mso-ansi-language: EN-GB mso-bidi-language: FA">Due to the</span><span style="font-size: 11pt mso-bidi-font-family: "B Lotus" mso-bidi-language: FA">
role of websites in delivering e-services, this study aims to benchmark
rendering healthcare services at medical universities' websites based on
Chandler and Emanuel’s four-stage e-government maturity model.</span></font></p><p align="justify"><font face="Times New Roman" size="3"> </font><b><span style="font-family: "Bodoni MT Black","serif" font-size: 11pt">Materials and Methods:</span></b><font face="Times New Roman"><span style="font-size: 11pt mso-ansi-language: EN"> </span><span style="font-size: 11pt mso-bidi-font-family: "B Lotus"">This is a descriptive, cross-sectional
study which was conducted using content analysis and benchmarking </span><span lang="EN-GB" style="font-size: 11pt mso-bidi-font-family: "B Lotus" mso-ansi-language: EN-GB">to evaluate the </span><span style="font-size: 11pt mso-bidi-font-family: "B Lotus"">delivery of healthcare services through medical u</span><span lang="EN-GB" style="font-size: 11pt mso-bidi-font-family: "B Lotus" mso-ansi-language: EN-GB">niversities websites towards e-government maturity including Information</span><span style="font-size: 11pt mso-bidi-font-family: "B Lotus"">, Interaction,
Transaction and </span><span lang="EN-GB" style="font-size: 11pt mso-bidi-font-family: "B Lotus" mso-ansi-language: EN-GB">Integration services </span><span style="font-size: 11pt mso-bidi-font-family: "B Lotus"">in 1390. </span></font></p><p align="justify"><font face="Times New Roman" size="3"> </font><b><span style="font-family: "Bodoni MT Black","serif" font-size: 11pt">Results: </span></b><font face="Times New Roman"><span style="font-size: 11pt mso-bidi-font-family: "B Lotus" mso-bidi-language: FA">The
results of the study revealed that type </span><span lang="EN-GB" style="font-size: 11pt mso-bidi-font-family: "B Lotus" mso-ansi-language: EN-GB mso-bidi-language: FA">I universities</span><span lang="EN-GB" style="font-size: 11pt mso-bidi-font-family: "B Lotus" mso-bidi-language: FA"> </span><span lang="EN-GB" style="font-size: 11pt mso-bidi-font-family: "B Lotus" mso-ansi-language: EN-GB mso-bidi-language: FA">were moderate </span><span style="font-size: 11pt mso-bidi-font-family: "B Lotus" mso-bidi-language: FA">in giving information, and
type II and III universities were poor in this regard. W</span><span lang="EN-GB" style="font-size: 11pt mso-bidi-font-family: "B Lotus" mso-ansi-language: EN-GB mso-bidi-language: FA">ebsites of type I, II and III universities were
poor in interaction with scores 1.4</span><span lang="FA" style="font-size: 11pt mso-bidi-language: FA" dir="rtl">±</span><span lang="EN-GB" style="font-size: 11pt mso-bidi-font-family: "B Lotus" mso-ansi-language: EN-GB mso-bidi-language: FA">0.73,
1.3</span><span lang="FA" style="font-size: 11pt mso-bidi-language: FA" dir="rtl">±</span><span lang="EN-GB" style="font-size: 11pt mso-bidi-font-family: "B Lotus" mso-ansi-language: EN-GB mso-bidi-language: FA">0.75 and 1.2</span><span lang="FA" style="font-size: 11pt mso-bidi-language: FA" dir="rtl">±</span><span lang="EN-GB" style="font-size: 11pt mso-bidi-font-family: "B Lotus" mso-ansi-language: EN-GB mso-bidi-language: FA">0.62, respectively. The score of </span><span style="font-size: 11pt mso-bidi-font-family: "B Lotus"">all universities was
weak in </span><span lang="EN-GB" style="font-size: 11pt mso-bidi-font-family: "B Lotus" mso-ansi-language: EN-GB">transaction and </span><span style="font-size: 11pt mso-bidi-font-family: "B Lotus"">integration of
healthcare services (mean 1</span></font><span style="font-family: "B Lotus" font-size: 11pt mso-bidi-language: FA" dir="rtl"> </span><font face="Times New Roman"><span lang="FA" style="font-size: 11pt mso-bidi-language: FA" dir="rtl">±</span><span style="font-size: 11pt mso-bidi-font-family: "B Lotus"">0).</span><font size="3"><span style="mso-spacerun: yes"> </span></font></font></p><p align="justify"><font face="Times New Roman" size="3"> </font><b><span style="font-family: "Bodoni MT Black","serif" font-size: 11pt">Conclusion:</span></b><font face="Times New Roman"><font size="3"><span style="mso-bidi-font-family: "B Lotus""> </span></font><span style="font-size: 11pt mso-bidi-font-family: "B Lotus"">Medical universities' websites have lagged
behind to render<span style="mso-spacerun: yes"><font size="3"> </font></span>e-services. Due to the
challenges of health services and information, </span><span lang="EN-CA" style="font-size: 11pt mso-bidi-font-family: "B Lotus" mso-ansi-language: EN-CA">realization
</span><span style="font-size: 11pt mso-bidi-font-family: "B Lotus"">of
e-government in healthcare arena requires special consideration. Adopting
e-government in other settings, detecting barriers, and formulating related
laws and policies can pave the way to achieve e-government in healthcare arena</span></font></p><p align="justify"><font face="Times New Roman" size="3"> </font></p>
دولت الکترونیک, خدمات الکترونیک, وب سایت, خدمات بهداشتی درمانی, دانشگاههای علوم پزشکی
E-Government, E-Services, Website, Healthcare Services, Medical University
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http://payavard.tums.ac.ir/browse.php?a_code=A-10-1-71&slc_lang=fa&sid=1
Mehrdad
Farzandipour
مهرداد
فرزندی پور