Showing 13 results for Satisfaction
Aliasghar Ghods, Easa Mohammadi, Zohreh Vanaki, Anooshirvan Kazemnejad,
Volume 4, Issue 1 (12-2010)
Abstract
Although there is no more propensity for measuring patient's satisfaction as an important qualitative scale of health services, the thing which is slightly seems to be forgotten is the attention towards the concept and expansion of theory framework. The purpose of this study is to remark the meaning of satisfaction and to offer a qualitative definition for that. This research is a qualitative study and content analysis. During the study period fifteen patients who were hospitalized in Semnan hospitals (2009) were selected. The data were gathered by half-structured interview and analyzed. The results of this study shows four two major themes and four subthemes including feeling of satisfaction and the reception of nurses by patients. Accordingly, satisfaction is a calm sense that the patient feels it after the emotional and logical reception of nurses. The feeling will be sensed by intelligent and sometimes emotional feeling of patient towards the nurse in his/her care unit environment. The results of this study indicate the real and basic meaning of patient's satisfaction from nurses' views. This meaning is even beyond the imagination of experts and managers. These results can be put into work for designing suitable tools to measure the scale of patients' satisfaction of nurses based on their real perception.
Maryam Abbasi Nejad, Ali Jafariyan, Fariba Asghari, Alireza Parsapoor, Mohammadreza Zafarghandi,
Volume 4, Issue 5 (10-2011)
Abstract
One of the manifestations of patient autonomy in practice is gaining informed consent prior to any invasive procedure. In Iran, the process of obtaining informed consent to surgical procedures is currently limited to the patient signing a consent form that often does not offer specific information on the procedure, and patients are not given adequate time to read the form. In order to improve the present circumstances, authors of this study created information sheets specific to each class of surgical procedure, and performed an evaluation of the effectiveness of these sheets in increasing patient awareness and satisfaction. Handouts containing specialized information on various surgical procedures were distributed among 110 patients hospitalized to undergo elective surgeries in surgical wards 1, 3, 4 and 5 of Imam Khomeini Hospital Complex and surgical ward 3 of Sina Hospital the patients received the handouts prior to procedures, and were free to use the information as they wished. These patients were then interviewed through an oral questionnaire after the procedure and at the closest time possible to their discharge. At a different time, 110 other patients in similar conditions and locality were interviewed after surgical operations and as close to being discharged as possible, but without receiving information sheets. The above-mentioned questionnaire contained essay type questions regarding patients’ information about their medical conditions and the required surgical procedures, and patients were also asked about their level of satisfaction with the information they had received.
The mean score for patients’ overall knowledge in the intervention group was 48.8%, and the same score was 44.6% in the control group. Distribution of specific information on the surgical procedures among the patients in the intervention group did not have a significant effect on their overall knowledge (p = 0.140), and only raised their awareness of the side effects associated with the procedures (p 0.001). Similarly, patient satisfaction levels were 60.2% in the intervention group and 56.4% in the control group, and distribution of information sheets did not affect the overall satisfaction level of patients significantly (p = 0.166), and it only increased their satisfaction with the information they had received regarding their convalescence period after surgery (p = 0.033). Since distribution of specialized information sheets like the ones used in this study generally appears to be inadequate in increasing patient awareness and satisfaction, it is recommended that in the process of obtaining informed consent, physicians dedicate enough time to educate patients on their conditions and their different aspects rather than simply present them with a consent form.
Mansureh Madani, Ensieh Madani,
Volume 6, Issue 5 (12-2013)
Abstract
Patient's refusal of treatment is the rational consequence of informed consent and is considered among the patient's rights but can lead to patient harm or harm to others, or damage to the health care system. Major ethical challenges in the field of treatment refusal arise from capacitated patients. This paper mainly examines theoretical issues related to this group by reviewing books on jurisprudence, philosophy and bioethics, especially textbooks that include moral philosophers' perspectives, the views of experts in bioethics and jurisprudential considerations related to this issue. These views sometimes are very different or in conflict with each other. Based on different schools of philosophy or ethics, our encounters with patients who refuse treatment can range from abandoning patients on the one hand to treating them at any cost, even by coercion or deception on the other hand.
According to Islamic perspectives, people have no right to harm themselves, but because of the authority that each person has on his or her body, this does not mean that compulsory treatment is permitted it means that caregivers must try to persuade patients to accept treatment, and must not cooperate with them to harm themselves and to discontinue treatment specifically.
Leily Keyvanloo, Tayebe Rahimi Pordanjani, Ali Mohamadzade Ebrahimi,
Volume 8, Issue 6 (3-2016)
Abstract
The present study tests a model of the relationship between Islamic work ethics and job satisfaction and organizational commitment with mediation of intrinsic motivation. Research design was correlation through structural equation modeling (SEM) and the sample consisted of 203 employees of Sabzevar University of Medical Sciences selected by census sampling method. Participants in this study completed questionnaires on Islamic work ethics, job satisfaction, organizational commitment and intrinsic motivation. Reliability and validity of all questionnaires were reported to be at an acceptable level. Data were analyzed through structural equation modeling (SEM) using AMOS-21 and SPSS-19 software packages. In addition, Preacher and Hayes’ SPSS macro program was used for testing mediation. The results showed that the proposed model fit the data properly, and that Islamic work ethics directly affected job satisfaction and organizational commitment. Moreover, the mediating effect of intrinsic motivation on the relationship between Islamic work ethics and job satisfaction and organizational commitment was confirmed. Employers can therefore rely on Islamic work ethics and training the employees and supervisors to reinforce intrinsic motivation, and thus promote job satisfaction and organizational commitment
Maryam Gholami, Marziye Khojastefar, Hossein Moravej, Zahra Kavosi,
Volume 9, Issue 1 (5-2016)
Abstract
Observation of patients’ rights as a major component in defining the standards of clinical services can increase patient satisfaction and is an important indicator of health care quality. Since most hospital patients are admitted through the emergency department, this study was conducted to investigate the observance of patients’ rights in the emergency department of Nemazee Hospital during 2015.
This cross-sectional study was performed on 100 patients over a period of one month. Data were collected by a questionnaire and analyzed using SPSS version 21 and statistical tests including descriptive statistics and inferential analysis.
The mean of the patients’ age in this study was 54.4 ± 19.35. Based on our findings, the overall level of observing patients’ rights was 51%, while patients’ expectations were 93%. Moreover, there was a meaningful difference between observance of the patients’ rights and their expectations in all aspects based on the paired sample t-test (P<0.05). It was also established that age was one of the factors affecting observance of patients’rights (P<0.05).
In this study, observation of patients’ rights in the emergency department was at the intermediate level, while patients’ expectations were higher in comparison.
In order to promote patient satisfaction, it seems necessary to educate the personnel and medical students on patients’ rights by holding workshops, reducing the waiting time for receiving services, and establishing an order in the system based on the patient’s condition.
Shahrzad Ghiyasvandian, Afagh Sedighiyani, Anooshirvan Kazemnejad, Iraj Iranshahi,
Volume 9, Issue 6 (3-2017)
Abstract
One of the major challenges in healthcare system is to train staff with strong commitment to the organizational mission. The key variables that have a significant impact on the performance of the organization is communication satisfaction. In fact, organizational communication has influential affect on different aspects of the organization including, professional commitment. This study was conducted to determine the relationship between communication satisfaction and organizational commitment among nurses.
In a descriptive-correlation study, 300 nursing staff in hospitals from Tehran University of Medical Sciences were selected through random cluster sampling in 2015. Data were collected by organizational communication “Downs and Hazen” and organizational commitment of “Allen and Meyer” questionnaires. Data were analyzed using chi square test and SPSS 16 software.
In Result, 7.2% of nurses were satisfied with their organizational communication and 1.7% of nurses had organizational commitment. There was a significant correlation between organizational communication satisfaction and organizational commitment (p<0.001). The mean and standard deviation of organizational communication Satisfaction (91.396 ±2.39) and for Organizational Commitment respectively (47.488±9.33) was. also there was a significant correlation between organizational commitment and age, education and shift, but it was not correlated with sex, marriage status and organizational post. Likewise, communication satisfaction had significant correlation with job position and job experience, but hadn’t significant correlation with other demographic variables. Also, the regression model showed that with one point increase of organizational communication satisfaction are added. /189 to the score of organizational commitment.
In conclusion, considering the existence of significant positive relationship and also linear regression result, satisfaction of organizational communication is as predictive variable for organizational commitment. Therefore it seems that the optimization of organizational communication managers and officials could increase the commitment of nurses in hospitals and to increase their effectiveness.
Iraj Shakerinia, Reza Ghasemi Jobaneh,
Volume 11, Issue 0 (3-2018)
Abstract
The aim of this study was to determine the role of organizational health and job satisfaction in Work ethics of university staff. The research method was descriptive-correlational and the statistical population of the study consisted of all the staff of the University of Guilan. In this study, 134 participants were selected by stratified random sampling method. The research tools consisted of three questionnaires, work ethics, organizational health and job satisfaction. In order to analyze the data, Pearson correlation and regression analysis were used. The results showed that there is a positive and significant relationship between organizational health and Work ethics (P<0.01). There is a positive and significant relationship between job satisfaction and work ethics (P<0.01). Also, regression analysis showed that organizational health and job satisfaction could explain 39% of the variance of work ethics (P<0.01). The findings of this study indicate the importance of organizational health and job satisfaction in explaining the work ethics of university staff.
Soraya Golipoor Khanmiri, Alireza Khodaei, Marjan Shirazi, Khadije Naziri,
Volume 11, Issue 0 (3-2018)
Abstract
One of the most effective factors on organizational behavior is the Nurses’ job satisfaction. Spiritual wellbeing of nurses is an inseparable personal element that influences their job satisfaction. The aim of this study was assessing association between Nurses' spiritual well-being and job satisfaction in Educational-Therapeutic center of Tabriz Shohada. The study population was nurses of Shohada hospital. In this study, 155 participants were selected by stratified Simple random sampling method. The research tools consisted of two questionnaires including spiritual well-being scale (SWBS) and job satisfaction (MSQ). In order to analyze the data, descriptive (frequency, percent, mean, standard deviation) and inferential (independent t, Pearson, Spearman, ANOVA Tukey test) were used. The results showed that there is a positive and significant relationship between nurses' spiritual well-being and their job satisfaction (P<0.05). Also, mean score of nurses' job satisfaction was 61.89 (12.63) and mean score of spiritual well-being was 89.85 (13.64) and both were above average (P<0.05). Type of employment, age, and sex had significant relationship with job satisfaction (P<0.05). According to the findings of this study, it is recommended that the relevant stakeholders and authorities increase their nurses' job satisfaction, pay special attention to the issue of spiritual health and improvement of it, because increasing spiritual health increases nurses’ job satisfaction and ultimately lead to better Care services will be better for patients.
Afrooz Hosein, Farideh Elahimanesh, Nammam Ali Azadi,
Volume 11, Issue 0 (3-2018)
Abstract
Patients’ satisfaction of treatment centers is one of the most important indicators for the quality of care and treatment services. Taking care of patients’ satisfaction has essential role in managing programs of health services. The aim of study was to evaluate patients' satisfaction with the quality of services provided in Shahid Beheshti Hospital in Qorveh in 2015. The research method was cross-sectional and descriptive-analytic. The statistical population of the study consisted of 384 patients selected in one stage cluster sampling from different parts of hospital. Patient satisfaction was evaluated by means of questionnaire that its validity and reliability was confirmed. Information was analyzed by statistical software SPSS 20 and t-test. The results showed that most of satisfaction was related to the emergency department and the lowest levels of satisfaction was related to ICU. Overall satisfaction from health services of Shahid Beheshti hospital was 72%. In this study, the satisfaction and habitat of patient had meaningful relationship, but other factors had not significant relationship with patient statisfaction. In recent years, patient satisfaction had an acceptable level due to dramatic improvements in health system. Nevertheless, the problems and weaknesses in the health care field also should be concerned and resolved and we have to improve the quality of services.
Majid Ramezan, Mohammad Ebrahim Sanjaghi, Hossein Tajabadi, Zahra Sajadi,
Volume 11, Issue 0 (3-2018)
Abstract
The increasing number of social and individual problems caused by occupational stress have been indicative of the ineffectiveness of the previous models despite many attempts. This article is intended to measure the current status of organizations in order to correct and reduce staff stress. After obtaining the reliability and validity of the model derived from the review of literature and interviews and the questionnaire of expert opinion, the model test required a field study, so a researcher-made questionnaire was developed with the allocation of 90 items. The questionnaire was prepared for distribution in the high-stress zone of six hospitals including public, military, and private hospitals. After receiving the opinions of the employees in the high-stress zones and analyzing the findings of the statistical population, the conceptual model of occupational stress management from the point view of Islam was obtained and it was based on "God-belief, continuity of life after death and centrality of ethics". Considering that hospitals are one of the most important occupational organizations, the model test was used in the high-stress zones of hospitals' and proved the researchers’ hypothesis. So, the obligation to strengthen religious beliefs was explained in these organizations and the model of occupational stress management of employees from the Islamic point of view was confirmed by assessing the status of organizations. The indicators, components, and dimensions of the above model can be used by authorities of health policy such as Iranian medical council, the ministry of health and medical education, and medical sciences’ universities.
Ehsan Aliakbari Babookani, Amin Amirhoseiny,
Volume 12, Issue 0 (3-2019)
Abstract
One of the issues that today is considered in the moral system and jurisprudence of Imamiyah is the issue of fertility, it has considered the issue of postnatal fertility, which, if it can be considered legitimate, will have many effects. This is considered the subject of dispute between jurists and ethics scholars. In this regard, by examining the existing evidence and considering the ethical approach to the subject, this subject can be considered legitimate and, therefore, this study will examine its effects. However, the aspects of this method have not ambiguity in terms of medical sciences, but from a moral and jurisprudential point of view, there are complexities and ambiguities that require adequate accountability according to the current requirements of human societies. Therefore, this subject is considered to be a useful category as well. Naturally, since science is responsible for maintaining public order and organizing private relationships, scientific processing seems to be necessary. In this research, the concept of good legal and legal jurisprudence approach to post-death reproductive effects such as ownership of gametes based on the element of consent (explicit or implicit), custody (based on family solidarity and child abuse) and will (declaration of consent and the will of the gamet frozen by the gamet player) will be dealt with.
Athar Moin, Ali Davaty, Zahra Jahangard,
Volume 12, Issue 0 (3-2019)
Abstract
Physician- patient communication is essential for good medical practice and leads to patient satisfaction and subsequent following of prescribed therapeutics and health promotion. There is limited study on this subject in Iran. The purpose of this study was to evaluate patients' satisfaction of the physician-patient communication and factors influencing it to provide useful information for decision-makers within the health services. This research was an applied field cross-sectional study among hospitals in Tehran. Satisfaction was assessed by 22 questions after obtaining consent from the patients. The level of patient's satisfaction with physician's communication among 1200 patients in order of priority was: medium 63.4%, high 15.1%, low 14.4%, very high 4.7%, and very low 2.5%. Mean patients’ satisfaction was 76.35±13.99, maximum and minimum satisfaction was 110 and 30, respectively. There was a significant relationship between patient satisfaction and patients’ gender, age, marital status, occupation, physicians’ age, sex and timely presence of the physician in the clinic and good deal of communication between patient and physician’s receptionist. Overall patient satisfaction with the patient -physician communication is medium that is not desirable. Factors such as gender, age, material status, and occupation of patients and age and sex of physician, timely presence of the physician in the clinic and a good deal of communication between patient and physician receptionist had a positive correlation with patient's satisfaction. According to important role of communications’ skills in patients’ satisfaction, it is necessary to put more emphasis on training and assessment of communication skills of physicians and health care personnel.
Ali Hassan Rahmani, Mina Ranjgaran Alanagh, Farkhondeh Jamshidi,
Volume 13, Issue 0 (3-2020)
Abstract
Increased patient satisfaction can promote patient’s compliance with prescribed treatments and improve patients’ health. The aim of this study was to determine the patients’ satisfaction with nurses in surgical departments of Imam, Razi, and Golestan hospitals of Ahvaz city in 2018. In this descriptive-analytic study, patients over 18 years of age with at least 3 days of hospitalization were studied. Data including age, sex, marriage status, level of education, type of illness, hospitalization time, number of hospital admissions, and health status were collected through a demographic form. Patients’ satisfaction with nurses was obtained by the satisfaction questionnaire of nursing services. Chi-square, one-way analysis of variance, Kruskal-Wallis analysis, Mann-Whitney test, and Spearman correlation coefficient were used to analyze by SPSS software. Patients’ satisfaction in Imam, Razi and Golestan hospitals were 78.25±12.09, 68.30±11.24, and 58.09±17.42, respectively. Highest level of patients’ satisfaction was with Razi hospital nurses (P-value<0.05).There were no significant difference between patients of different hospitals regarding age, marriage status, place of residence, hospitalization history, and education level (P-value>0.05).With increasing age, having a history of admission, an increase in the duration of hospitalization, the patients’ satisfaction score decreased significantly (P-value<0.05), but there was no significant difference between the patients’ satisfaction by marriage status, place of residence and level of education (P-value>0.05). It is suggested that effective strategies for increasing patients’ satisfaction be applied through more care and attention of more sensitive people. Also, increasing awareness of the community about the duties of patients, nurses, and medical staff is recommended.
