Showing 31 results for Hospital
Mina Mobasher, Nozar Nkhaee, Sareh Garoosi,
Volume 1, Issue 1 (7-2008)
Abstract
Background: The ethical climate (organizational culture) of an organization as perceived by a group of its workers is believed to affect ethical practices, job satisfaction and quality of care.
Objectives: To assess the ethical climate of teaching hospitals of Kerman city according to nursing staffs’ views.
Methods: A 26-items questionnaire was translated to Persian which its content validity was acceptable according to the literature review. Its reliability was in an acceptable range according to Cronbach’s alpha (0.92). It was distributed between a convenient sample of 350 nursing staff who worked in the four teaching hospitals of Kerman city. Three hundred and two subjects completed the inventory. All questionnaires were anonymous.
Results: The majority of them (76%) were female. The mean (±SD) age of the individuals were 32.4 (± 8.5). Subscription to the expression “always” was mostly seen for the item “my manager is someone I respect” and it was seldom observed for the item “nurses are supported and respected in this hospital”. There was no significant difference in the total score of the inventory according to background variables (i.e. age, sex, educational level, employment status and hospitals).
Conclusion: According to the great impact of organizational culture on nurses’ practices it seems that some aspects of organizational culture of teaching hospital especially the aspects that are related to physicians and top level managers need to be improved
Farhang Babamahmoodi, Meysam Meftahi, Mohammad Khademloo, Ali Hesamzadeh ,
Volume 4, Issue 4 (7-2011)
Abstract
A review of the history of the Patient’s Bill of Rights reveals the universal significance of this subject in health systems management. There is a long history of attempts to raise respect for patient’s rights and setting the legal frameworks associated with those rights in the health care of many countries. The present study aimed to evaluate observance of the Patient’s Bill of Rights according to patients in the teaching hospitals of the Mazandaran University of Medical Sciences.
This descriptive cross-sectional study was carried out in 2009 in all 4 teaching hospitals of the Mazandaran University of Medical Sciences on 200 patients who were either hospitalized or about to be discharged at the time. Data were collected through interviews, using a fifteen-item Likert type questionnaire based on the Patient’s Bill of Rights, and its validity and reliability had been confirmed. Data analysis was performed through ANOVAs and t-tests, using SPSS version 17 software.
The results showed that according to the population under study, the patients’ rights were respected in 14.59% of the cases based on the overall score of the Patient’s Bill of Rights. This figure was 16.63% for respect for patients, their privacy and, patient non-discrimination, 14.17% for patient information availability right, 14.15% for the right to make choices and decisions freely, and 13.20% regarding complaints. There was no meaningful relationship between patients’ views on observance of their rights and their sex (P = 0.106), education level (P = 0.723), marital status (P =0.260) and place of residence (P = 0.101).
Based on the findings of this study, observance of the Patient’s Bill of Rights was not satisfactory according to the population under study and from their viewpoint. It is therefore recommended that measures be taken to eliminate any obstacles preventing observance of patients’ rights and to improve the present conditions of hospitals in this respect.
Ehteram Ibrahimi, Marjan Mardani Hamoleh, Haydeh Heidari, Mohammd Mahboobi,
Volume 5, Issue 1 (12-2011)
Abstract
One of the most important factors for effective function in an organization is human factor. Social support is known as a psychocognitional factor in workplace that affects human productivity. The purpose of this study was to determine the rate of perceived social support at domain of emotional support among hospital staff.
In this cross-sectional study, 120 hospital staff who worked at a selected hospital of Isfahan were included based on convenience sampling. Data was collected using social support and demographic data questionnaires. These questionnaires were developed by researcher. The validity of questionnaires was evaluated by content analysis and reliability of questionnaires was evaluated by test re-test and data were analyzed by descriptive and analytical statistics.
Our results show that perceived social support at the domain of emotional support from coworkers (mean ± SD=3.34±0.9) was significantly more than perceived social support at domain of emotional support from managers (mean± SD =2.58±0.88). Also, a significant association was found between perceived social support at the domain of emotional support and age and work experience (P<0.005).
In conclusion social support from personnel at the domain of emotional support is necessary for increasing human productivity and hospital managers can affect staff efficiency by developing their relationship with hospital personnel.
Hossein Jabbari Beirami, Fariba Bakhshiyan, Gholamreza Bateni, Mohammad Ali Mohjal Shojaae, Faridoon Abbasnejad, Majid Khalili,
Volume 5, Issue 2 (4-2012)
Abstract
In the middle age (500–1500), while European countries were struggling with frightening epidemics such as plague, smallpox, tuberculoses, leprosy, and their medical treatments were based on superstitions and fanaticism, scientists such as Avicenna and Rhazes laid the foundation of the golden period in medicine.
In the late periods of golden centuries, during the Mogul invasion of Iran, Rashidaddin Fazlollah Hamadani devoted a great deal of effort to preserve the knowledge by foundation of the knowledge city of Rabé Rashidi and
Daralshafa (Medical and Health Service College) in Tabriz.
Rashidaddin established a successful health management system which was accordance with the current modern health management systems. The objective of this review is to present a clear perspective of a successful Iranian Islamic model of health delivery system 700 years ago.
The review was conducted in the form of descriptive bases of original documents with a systemic approach.
Findings show a successful management experience in health system in terms of stewardship, resource allocation, provision of health services and financing which appears to be in accordance with the World Health Organization (WHO) declaration in 2000.
Promotion of team working, employment of fulltime and part-time physicians, implementation of a fair and functional economic structure, health economic, sustainable financial mechanisms, public insurance, home care provision, and isolation of communicable diseases in hospitals can be considered as examples of a successful Iranian Islamic health management system.
It can be concluded that as Iranian health management system is faced with many different challenges, gleaning lessons from successful national historical experiences can play a key role in the establishment of a competent system based on our Islamic and national values and in accordance with modern scientific achievements.
Razieh Zahedi, Farzaneh Zahedi,
Volume 5, Issue 5 (10-2012)
Abstract
Providing sufficient information for patients and other healthcare clients is necessary to protect their rights in health systems. In this realm, medical librarians, especially in hospital libraries, can play an important role in supporting patients' rights. Professional national and international associations have compiled and promulgated some codes and guidelines in some countries however, there are many shortcomings in this area in our country. This paper aims to review the status of patients' and other healthcare clients' rights in professional codes of ethics of library and information sciences and professional standards of hospital libraries. We hope the results can provide us with an approach for a more strict observance of patients' rights in our country. This paper reviews professional codes of ethics of library and information sciences and professional standards of hospital libraries. We will contemplate on the articles related to patients' and other healthcare receivers' rights. The findings show that providing patients with information is a pivotal element in professional codes of ethics of library and information sciences and professional standards of hospital libraries. Interactive and knowledge-based information (KBI) that is based on improvement of performance and finding clinical solutions (not just education without practical impact) have aided clinical librarians in protection of patients' rights in some countries.Considering the roles of libraries and information centers in collecting, organizing and making accessible the information for their users, librarians and information scientist should make effective utilization of information possible for healthcare clients, while taking into account their specific needs. Therefore, it is essential to compile professional codes of ethics containing the appropriate approach to disseminate information to patients and other healthcare clients, and to define specific roles for clinical librarians in hospitals and medical clinics.
Marjan Mardani Hamooleh, Ehteram Ebrahimi, Mehrdad Mostaghasi, Taraneh Taghavi Larijani,
Volume 6, Issue 3 (8-2013)
Abstract
Organizational justice is of great importance particularly for hospital personnel, and job stress has the potential to put their health at risk. The purpose of this study was to determine the relationship between organizational justice and job stress among the personnel of a hospital in Isfahan.
In this correlation study, the samples consisted of 150 personnel that were working in a governmental hospital in Isfahan. Samples were selected through convenience sampling in 2012. Data were gathered by personal data questionnaire, Niehoff organizational justice questionnaire and job stress questionnaire. Data were analyzed by descriptive and analytical statistics.
Results showed that job stress among hospital personnel varied from 48.6% (moderate) to 39.4% (mild) and 12% (severe). Moreover, findings showed there was a relationship between organizational justice in the domain of interactional justice and job stress among hospital personnel (r = - 0.18, P = 0.03).
According to the findings, it is essential to pay attention to the concept of organizational justice in hospitals in order to decrease job stress among the personnel.
Ali Akbar Aminbeidokhti, Ebrahim Mardani,
Volume 7, Issue 2 (7-2014)
Abstract
Organizational justice can dramatically impact the personnel’s attitudes and behaviors and is therefore considered to be of great importance. Moreover, high quality of work life is known as the basic prerequisite to empower human resources in healthcare systems. The aim of this study was to determine the relationship between perceived organizational justice and quality of work life among hospital personnel.In this descriptive correlational study, the samples consisted of 268 staff members of a public hospital in Ahvaz. Samples were selected through census. Data were gathered by a demographic information questionnaire, Niehoff and Moorman Organizational Justice Scale, and Quality of Work Life Questionnaire. Data analysis was performed using descriptive and analytical statistics.Results showed that quality of work life among the hospital personnel in this study was moderate (64.2 %), relatively good (16%), poor (13 %) and good (6.8%). Dimensions of organizational justice including distributive and procedural justice had a significant relationship with quality of work life.Since there is a direct relationship between perceived organizational justice and quality of work life, hospital managers should pay attention to this issue, which will lead to enhanced quality of work life in personnel.
Elham Fazljoo, Fariba Borhani, Abbas Abbaszadeh, Farideh Razban,
Volume 7, Issue 2 (7-2014)
Abstract
Considering the advances in today's world, the increased complexity of diseases and longer life expectancy, nurses experience a great deal of moral distress. One factor that is likely to contribute to the development of moral distress is the ethical climate prevailing in hospitals. This study aimed to assess the relationship between nurses' perceptions of moral distress and the ethical climate in Shahid Sadoughi University of Medical Sciences in Yazd. This correlational descriptive study used the Moral Distress Scale (MDS) and Hospital Ethical Climate Survey (HECS) to examine 370 nurses working in a number of hospitals including Shahid Sadooghi, Shahid Rahnemun, Shahid Afshar and Savaneh Sukhteghi. Data analysis was performed using SPSS18 and descriptive and analytical statistics. Findings showed that the intensity of perceived moral distress among nurses was 3.41±1.28, and their perceptions of the ethical climate were 3.22±0.78. There was a significant negative relationship between nurses’ perception of moral distress and the ethical climate (P=0.00). The findings of this study suggest that development of plans to improve the ethical climate prevailing in hospitals might decreases nurses’ perceived moral distress.
Batool Nehrir, Yaser Saeid, Abbas Ebadi, Mohammad Najafloo, Hadi Khoshab, Hossein Mahmoodi, Akbar Mozafarpoor,
Volume 7, Issue 6 (3-2015)
Abstract
Nowadays, ethics is an important factor that can determine the clinical competency of nurses. The aim of this study was to compare the moral intelligence of nurses in civilian and military hospitals.In this descriptive-comparative study, 315 nurses from hospitals in Tehran and Kerman were recruited by convenience sampling. Lennick & Kiel’s Moral Competency Inventory was used for data collection. The data were analyzed by SPSS software version 17 using descriptive and inferential statistical tests including T- test, ANOVA and Chi-square test.149 study subjects were military nurses and the remaining 166 were civilians. The nurses’ moral intelligence was found to be at an average level. On the other hand, there was a statistically significant difference between the moral intelligence level of civilian and military nurses (P < 0.001).The results showed that the moral intelligence of most nurses in this study was at an average level. It is therefore recommended that health managers pay more attention to this issue and incorporate it into the required courses for their employees especially during service training. Moreover, offering extensive training courses on ethical issues is a solution that should be considered in military hospitals.
Shahram Samadi, Mohamad Sadegh Khabbaz, Fariba Asghari, Omid Nabavian, Ghasemali Khorasani, Jalil Makarem,
Volume 8, Issue 2 (7-2015)
Abstract
The present study is an overview of the causes of patient complaints against physicians and the medical staff in Imam Khomeini Hospital Complex, and strategies to reduce the complaints. For this purpose, complaints that had been filed with the clinical governance office of Imam Khomeini Hospital Complex in 2012 and 2013 were investigated. The information in the forms included age and sex of the plaintiffs, their level of education, type of complaint and similar details. Of the 309 complaints, 174 had been recorded in 2012 and 135 in 2013. The plaintiffs were males with a mean age of 50.5, and 69.6% of them had high school diplomas or lower. Most (16.2%) of the complaints pertained to the emergency department, while 48.5% and 22.7% of the complaints were related to doctors and nurses respectively. In 62.5% of the cases, the accused had been acquitted and 34% had been convicted. The main cause of complaint involved treatment and care at 40.1% and 36.6% respectively. In general, the most common causes of complaints were treatment and care for doctors, and lack of respect for nurses and others. Thus, more attention should be paid to the continuous education of medical students and residents during training years in order to increase the knowledge and skills of physicians. Other measures that can reduce complaints are: providing sufficient information to patients before diagnostic or therapeutic procedures improving the equipment in health centers educating the society and raising public awareness of the treatment process offering the necessary information during medical procedures obtaining informed consent careful choice of the medical team and assigning them to the right position and holding communication skills workshops.
Ali Sadrollahi, Zahra Khalili,
Volume 8, Issue 3 (9-2015)
Abstract
Moral sensitivity is an attribute that enables people to recognize moral conflicts, forms their perceptions of complex situations, and makes them aware of the ethical consequences of their decisions. Moral decision-making and identification of related motives is an integral part of the nursing profession. Many factors are involved in nurses’ sensitivity to professional ethics, and the present study aimed to survey professional moral sensitivity and associated factors among the nurses in West Golestan province of Iran.This cross-sectional descriptive study was conducted in 2014 on 288 nurses employed in public health centers affiliated with West Golestan University of Medical Sciences through convenience sampling. Research instrument was a demographic data questionnaire and the Moral Sensitivity Scale for Nurses. Data were analyzed by SPSS 16. Descriptive statistics and a significance level of P<0.05 were used for data analysis.A total of 229 (79.5%) of the study subjects were female. The mean age of the study population was 31.2 ± 6.4 years, and their moral sensitivity score was 63.48 ± 13.9. The level of moral sensitivity was reported as low in 51 subjects (17.7%), moderate in 182 subjects (63/2%), and high in 53 subjects (18/4%). The highest rating pertained to application of professional knowledge (mean rank=4.83). Results of the Spearman correlation test showed a significant relationship between the nurses’age and their professional moral sensitivity (r=0.152, P=0.005). Moreover, the Mann-Whitney U test showed a significant difference between nurses’ professional moral sensitivity and history of participation in ethics workshops (P=0.001).The moral sensitivity of nurses in West Golestan province was established as moderate, indicating the importance of attention to professional ethics and raising nurses’ awareness of sensitive moral issues related to their profession.
Soodabeh Joolaee, Mohamad Ali Cheraghi, Fatemeh Hajibabaee,
Volume 8, Issue 4 (11-2015)
Abstract
In order to improve service quality, there are various committees in hospitals including ethics committees, which may be among the most important and necessary establishments within the health care system. Hospital ethics committees are designed to ensure proper clinical decision-making and are responsible for monitoring the ethical provision of services in hospitals. They also aim to assist patients and health care professionals without interfering in the physician-patient relationship. This article was part of a comprehensive review study performed in 2014 and 2015 by searching database not restricted to any particular period of time. The keywords used to search the sources available in English included “hospital ethics committee”, “healthcare ethics committee”, “clinical ethics committee”, and “institutional ethics committee”. Since ethical counseling is one of the main tasks of hospital ethics committees, their existence in hospitals appears to be essential. There have been few studies on the functions of hospital ethics committees in Iran, and it seems necessary to investigate the activities of these committees in the country. Moreover, it is recommended that the Ministry of Health and Medical Education take more serious actions to establish and monitor ethics committees in hospitals throughout the country.
Mohammad Reza Heidari, Reza Norouzadeh, Vida Shafipour, Masoomeh Karampour,
Volume 8, Issue 6 (3-2016)
Abstract
The ethical climate in hospitals is among the factors affecting health care providers’ moral development and the quality of care. This study aimed to explore nurses' perception of the ethical climate in health centers and certain related factors.
This was a cross-sectional study conducted on 168 nurses employed in one of the teaching hospitals affiliated with Shahed University. Data collection tools included a socio-demographic questionnaire and Olson's Hospital Ethical Climate Survey.
Most of the nurses (83.1%) in this study were female, and the mean age was 35.10 ± 9.42 years. From the nurses’ perspective, the highest score of ethical climate was related to managers (4.56 ± 1.04), and the lowest score pertained to the patients’ domain (2.87 ± 0.47). Moreover, no significant difference was observed in questionnaire domains according to demographic characteristics.
The results showed that the nurses in this study had a relatively positive outlook on the prevailing ethical climate in the hospital. It is recommended, however, that managers devise strategies based on the employees’ viewpoints in order to achieve the ideal ethical climate.
Zahra Khakdel Jelodar, Alimohammad Mosadegh Rad, Abbas Rahimi, Ebrahim Jafarey Pooyan,
Volume 9, Issue 1 (5-2016)
Abstract
Organizational spirituality is a modern topic of discussion in the field of organizational behavior. Iran compared to the world has more spirituality level so the responsibility of the management researchers for using this value tools to solve organizational problems has decreased. Providing peace of mind alongside comfort and convenience for hospital staff greatly affects their competence and will naturally influence the quality of service. The purpose of this study was to investigate the relationship between spirituality and professional burnout among the hospital staff in Ardebil. This descriptive-analytical study was conducted on the staff of Ardebil hospitals (3 public hospitals, 1 private hospital and 1 veterans’ hospital) selected by sampling. Data were collected using the Maslach Burnout Inventory (MBI) and a Spiritual Leadership Questionnaire. The reliability of the questionnaire was confirmed through Cronbach’s Alpha coefficient at 0.95. Finally, data were analyzed using the SPSS 20 software, t-test, ANOVA, Mann-Whitney and Kruskal-Wallis statistical tests.
The results showed the mean of spiritual leadership among the staff of public, private and veterans’ hospitals to be 3.51 out of a possible 5, indicating a good spiritual condition. Spearman’s Rho test results showed a significant negative relationship between spiritual leadership and professional burnout of the staff (P < 0.05). Moreover, professional burnout among the subjects was calculated at 43.2%, indicating a medium level.
In conclusion, spiritual leadership and its dimensions were found to be above average, thus indicating favorable conditions. Considering the importance of spiritual leadership and its relationship with burnout, managers should strengthen all dimensions of spiritual leadership in hospitals to create an environment without conflict and reduce burnout to improve efficiency.
Nabi Omidi, Heshmatolaah Asgari, Mohammad Reza Omidi,
Volume 9, Issue 3 (10-2016)
Abstract
Ethics is elemental in all lines of work, but more so in the nursing profession, since the ethical and responsible conduct of nurses can have an important role in promoting patient recovery. As members of a large group in the field of medical science, nurses need to be equipped with sound professional ethics in their interactions with others.
The present study was a descriptive survey of the relationship between professional ethics and the efficiency of nurses. Study population consisted of the nurses employed in Imam Hospital and Mostafa Khomeini Hospital in Ilam. Sample size was determined at 134 using the Cochran formula, and 126 completed the professional ethics and efficiency questionnaire. The validity of the questionnaire was confirmed by experts, and its reliability was established by Cronbach's alpha test. Subsequently, the main hypothesis and the eight sub-hypotheses were examined.
The subjects consisted of 89 males and 37 females, of which 50 percent were aged between 20 and 35, 42% between 36 and 50, and 6% between 51 and 60 years. In terms of education level, 7 subjects had high school diplomas, 18 associate degrees, 42 were undergraduate and 59 graduate students and higher. The findings showed a significant correlation (0.002) between professional ethics and the efficiency of nurses. Results of the Pearson’s correlation test confirmed the relationship between accountability, honesty, fairness, loyalty, respect for others, and the efficiency of the nurses employed in Imam and Mostafa Khomeini Hospitals, Ilam. No significant correlation was found, however, between the components of superiority and sympathy in nurses and their efficiency.
Considering the relationship between professional ethics and the efficiency of the nurses in these two hospitals, it is recommended to improve their performance through continuous training and promotion of nursing ethics.
Amirahmad Shojaei,
Volume 9, Issue 6 (3-2017)
Abstract
Although, physicians have a duty to treat their patients, sometimes the cure is not possible in medicine and there is no result in attempt to cure patient. In this situation, we face with two types of patients: first, patients who are conscious but suffering with advanced disease and will survive only for a short time. The second group, are patients who are unconscious and may not be cured with the standard treatment based on physician experience.
The latter are the subject of the present article. So what a Hospital should do in dealing with these patients? How the hospital, should develop a community-based policy on providing care for these patients. Finally, how should inform the public to adhere to these policies.
Seyed Ali Enjoo, Zahra Kavosi, Seyed Ziaadin Tabei, Abdolali Mohagheghzadeh,
Volume 10, Issue 0 (3-2017)
Abstract
Organizational culture affects the values, traditions, and norms of an organization. Therefore, the organizational behavior means how much an organization acts ethically. The cultural environment affects the formation of the organizational climate and, behavior. There are some deficiencies in the standards of organizational culture. This study aimed to review different aspects to accredit hospitals culturally in Shiraz University of Medical Sciences and consisted of two stages: First; the initial qualitative study was done by interviewing the experts who were selected purposely and held focused group discussion sessions to recognize the different aspects of cultural validation and develop an cultural accreditation manual for hospitals. Second stage was an evaluation of the hospitals in Shiraz University of Medical Sciences according to the cultural accreditation manual. Among 17 targeted hospitals, passed the training course of identifying indicators and volunteered to participate in the survey, 11 hospitals which had performed self-evaluation according to their manuals entered the survey. Seven main subjects and 17 sub-titles were derived from the first qualitative study. The subjects included considering religious laws demanded by patients and those patients’ accompaniers, patient satisfaction, staff satisfaction, consideration of ethical rules, dress codes, cultural activities of the hospital, and environmental neatness of the hospital. The evaluation of the above factors ranged from 0-1. The hospitals, total scores were from 0.68 to 0.78. Findings suggest capability of the indicators for hospital cultural evaluation. The qualitative study ranked the hospitals in every aspect.
Milad Derikvand, Nasrin Imanifar,
Volume 11, Issue 0 (3-2018)
Abstract
Patient Advocacy is one of the vital duties of nurses. The purpose of this study was to determine the relationship between spiritual intelligence and patient advocacy in educational hospitals in Khorramabad during 2017. This was a correlational descriptive-analytic study that was performed on 250 nurses working in educational hospitals in Khorramabad in 2017. The criteria for entering this study included a minimum degree of nursing and one year of clinical work experience. Participants in this study were selected by random sampling method. Data collection tools consisted of Hank’s advocacy Questionnaire and King's spiritual intelligence. Data were analyzed using descriptive statistics (mean, standard deviation) and inferential (correlation coefficients and regression coefficients) using SPSS v.21 software. Sixty seven percent (164 persons) were female and 37.5% (79 persons) were male. Sixty three percent of participants had a work experience of less than 5 years. The findings of this study showed the mean score of spiritual intelligence of nurses was 80.88 ± 11.19. The average score for patient advocacy was 155.73 ± 21.41. Pearson correlation coefficient showed that there was a significant correlation between spiritual intelligence score and Advocacy and its components (p = 0.624). The mean score of spiritual intelligence in nurses was high in the King questionnaire. The average score for patient advocacy was Hanks' questionnaire in the medium range. The present study showed that there was a significant positive correlation between spiritual intelligence and patient advocacy. As spiritual intelligence is acquired, spiritual intelligence can be promoted through classes and workshops, thereby increasing the patient advocacy and increasing the safety of patients.
Jamshid Roosta, Sahar Pourmehdizadeh,
Volume 11, Issue 0 (3-2018)
Abstract
Reflecting on the Qara – Khitai of Kerman (from 619 to 704 A.H. / 1223 to 1305 A.D.), we can see that the rule of the dynasty, some women of Qara – Khitai, with expertise and competence into political, economic, scientific and cultural even reached into the kingdom of Kerman. Among these women the one that can be mentioned is -Qutlugh Terken (Terken Khatun), who was directly and indirectly involved in Kerman government for more than 40 years. So, the main question of this article is to assess measures of Qutlugh Terkan for promotion of Kerman's medical condition and further investigation of patients' rights. One of the findings of the present study was that Terken Khatun, build and equipped hospitals in Kerman with best facilities about eight hundred years ago, she also constructed an advanced school to train a new generation of intellectuals including physicians.
Afrooz Hosein, Farideh Elahimanesh, Nammam Ali Azadi,
Volume 11, Issue 0 (3-2018)
Abstract
Patients’ satisfaction of treatment centers is one of the most important indicators for the quality of care and treatment services. Taking care of patients’ satisfaction has essential role in managing programs of health services. The aim of study was to evaluate patients' satisfaction with the quality of services provided in Shahid Beheshti Hospital in Qorveh in 2015. The research method was cross-sectional and descriptive-analytic. The statistical population of the study consisted of 384 patients selected in one stage cluster sampling from different parts of hospital. Patient satisfaction was evaluated by means of questionnaire that its validity and reliability was confirmed. Information was analyzed by statistical software SPSS 20 and t-test. The results showed that most of satisfaction was related to the emergency department and the lowest levels of satisfaction was related to ICU. Overall satisfaction from health services of Shahid Beheshti hospital was 72%. In this study, the satisfaction and habitat of patient had meaningful relationship, but other factors had not significant relationship with patient statisfaction. In recent years, patient satisfaction had an acceptable level due to dramatic improvements in health system. Nevertheless, the problems and weaknesses in the health care field also should be concerned and resolved and we have to improve the quality of services.
