Assessing the Medical Tourists Satisfaction Referee to Hospitals of Tabriz City

Pashaei Asl, Yousef; Janati, Ali; Ghliadeh, Masoumeh; Jaafaripooyan , Ebrahim; Khodayari, Mohammad Taghi; Arab, Mohammad

Volume 16, Issue 4 (2-2018) jhosp 2018, 16(4): 43-51 | Back to browse issues page

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Pashaei Asl Y, Janati A, Ghliadeh M, Jaafaripooyan E, Khodayari M T, Arab M. Assessing the Medical Tourists Satisfaction Referee to Hospitals of Tabriz City. jhosp 2018; 16 (4) :43-51
URL: http://jhosp.tums.ac.ir/article-1-5699-en.html

Assessing the Medical Tourists Satisfaction Referee to Hospitals of Tabriz City

Yousef Pashaei Asl¹

, Ali Janati²

, Masoumeh Ghliadeh³

, Ebrahim Jaafaripooyan⁴

, Mohammad Taghi Khodayari⁵

, Mohammad Arab ^*

⁶

1- MSc in Health Services Management, Department Management and Health Economic, School of Public Health, Tehran University of Medical Sciences, Tehran, Iran
2- Associate Professor, Health Services Management, School of Management and Medical Information, Tabriz University of Medical Sciences, Tabriz, Iran
3- Assistanr Professor, School of Management and Medical Information, Chair of Iranian Center of Excellence in Health Management, Tabriz University of Medical Sciences, Tabriz, Iran
4- Associate Professor, Department Management and Health Economic, School of Public Health, Tehran University of Medical Sciences, Tehran, Iran
5- Instractor of Biostatistics, Department of Health, Maragheh University of Medical Sciences, Maragheh, Iran
6- Professor, Department Management and Health Economic, School of Public Health, Tehran University of Medical Sciences, Tehran, Iran,(*Corresponding author), Email: arabmoh@tums.ac.ir, Address: Forth floor, Department Management and Health Economic, School of Public Health, Tehran University of Medical Sciences, Tehran, Iran

Abstract: (5791 Views)

Background: Necessity of development, quantity and quality improvement needs of medical tourists had been unavoidable based on medical tourism growth with its competitive function. This study aimed to determine satisfaction rate of medical tourists referee to Tabriz hospitals to get treatment services.
Materials and Methods: This descriptive and analytical study was conducted on 82 medical tourists referee to all wards of selected hospitals using convenient sampling method in Tabriz city. Data was collected using a-28 items valid and reliable researcher made questionnaire. Cronbach’s Alpha was calculated 0.708. In order to data analysis, SPSS Software version 23 was utilized. Also, Spearman’s correlation coefficient was used to assess the association between different aspects of patients’ satisfaction.
Results: Satisfaction rate was obtained in five main aspects including cultural problems (51.88%), structural issue (57.50%), insurance payment system (16.04%), information system and communication channels (41.34%) the economic challenges (50.35%). The information system and communication channels had high effect on economic aspects (p<0.001).
Conclusion: It seems necessary that health policy makers and managers pay more attention to foreign medical tourists and faced challenges correction in order to change Tabriz city to a medical tourism center of excellence and improving regional economic development.