Volume 17, Issue 1 (5-2018)
jhosp 2018, 17(1): 109-119 |
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Taghipourian M, Alizade B. The Role of Corporate Culture on the Quality of Working Relationships During Outsourcing Activities in Tehran University of Medical Sciences. jhosp 2018; 17 (1) :109-119
URL: http://jhosp.tums.ac.ir/article-1-5873-en.html
URL: http://jhosp.tums.ac.ir/article-1-5873-en.html
1- Assistant Professor, Management and Accounting Department, Faculty of Management and Accounting, Chalous Branch, Islamic Azad University (*Correspondent author), Address: Department of Public Administration, second floor, Faculty of Management and Accounting, Chalous branch, Islamic Azad University, Chalous, Mazandaran (mj.pourian@iauc.ac.ir)
2- M.A in Human resources management, Faculty of Management and Accounting, Islamic Azad University of Chalous, Director of In-Service Staff Training Center of Tehran University of Medical Sciences (Ramsar-Mianhaleh)
2- M.A in Human resources management, Faculty of Management and Accounting, Islamic Azad University of Chalous, Director of In-Service Staff Training Center of Tehran University of Medical Sciences (Ramsar-Mianhaleh)
Abstract: (4996 Views)
Background: Today, in order to reduce costs along with the realization of superior qualities, assignment of all or part of the responsibility for performing a specific organizational task outside the organization is a great importance. Therefore, this study aimed to assess the role of corporate culture on the quality of working relationships in outsourcing activities at Tehran University of Medical Sciences.
Materials and Methods: This research was a correlational study. The study population consisted of all the staff of the outsourced units of Tehran University of Medical Sciences. Staff who were in contact with outsourced units included 600 individuals. To collect data, a questionnaire based on Zoghbi et al study (2014) was utilized. Two hundred fourteen analyzable questionnaires were collected using multistage cluster sampling method.
Results: Structural simulation results with LISREL software revealed that corporate culture had a positive impact on the quality of working relationships during outsourcing of activities. Hierarchical culture was associated with adverse impacts on disruptions in customer service and orientation. Ethnic culture had a positive effect on both components. The market culture had a positive impact on obstruction and had a negative effect on customer oriented. Temporary culture had no significant impact on both of components.
Conclusion: given that the quality of working relationships between staffs of outsourced units and organizational staffs is of utmost significance for organizational productivity; the interest of managers affiliated to Tehran University of Medical Sciences regarding corporate culture, and also, strengthening hierarchical and ethnical culture is noteworthy to improve customer orientation and reducing disruptions in customer services.
Materials and Methods: This research was a correlational study. The study population consisted of all the staff of the outsourced units of Tehran University of Medical Sciences. Staff who were in contact with outsourced units included 600 individuals. To collect data, a questionnaire based on Zoghbi et al study (2014) was utilized. Two hundred fourteen analyzable questionnaires were collected using multistage cluster sampling method.
Results: Structural simulation results with LISREL software revealed that corporate culture had a positive impact on the quality of working relationships during outsourcing of activities. Hierarchical culture was associated with adverse impacts on disruptions in customer service and orientation. Ethnic culture had a positive effect on both components. The market culture had a positive impact on obstruction and had a negative effect on customer oriented. Temporary culture had no significant impact on both of components.
Conclusion: given that the quality of working relationships between staffs of outsourced units and organizational staffs is of utmost significance for organizational productivity; the interest of managers affiliated to Tehran University of Medical Sciences regarding corporate culture, and also, strengthening hierarchical and ethnical culture is noteworthy to improve customer orientation and reducing disruptions in customer services.
Keywords: Outsourcing, Hospital services, Hierarchical culture, Ethnical culture, Quality of relationships
Type of Study: Case Study |
Subject:
سیاست گذاری ، برنامه ریزی و رهبری و مدیریت در بیمارستان
Received: 2017/09/8 | Accepted: 2018/03/25 | Published: 2018/05/6
Received: 2017/09/8 | Accepted: 2018/03/25 | Published: 2018/05/6
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