Discrete- Event Simulation of Patients&#039; Admission Process and Presentation of Improvement Scenarios with The Aim of Reducing Patient Waiting Time

Tavakoli, Mahdieh; Ghanavatinejad, Mohssen; Jalalifar, Fatemeh; Yavari, Elham

Volume 17, Issue 4 (2-2019) jhosp 2019, 17(4): 67-80 | Back to browse issues page

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Tavakoli M, Ghanavatinejad M, Jalalifar F, Yavari E. Discrete- Event Simulation of Patients' Admission Process and Presentation of Improvement Scenarios with The Aim of Reducing Patient Waiting Time. jhosp 2019; 17 (4) :67-80
URL: http://jhosp.tums.ac.ir/article-1-5970-en.html

Discrete- Event Simulation of Patients' Admission Process and Presentation of Improvement Scenarios with The Aim of Reducing Patient Waiting Time

Mahdieh Tavakoli¹

, Mohssen Ghanavatinejad¹

, Fatemeh Jalalifar¹

, Elham Yavari ^*

1- Master of Industrial Engineering, Healthcare Systems Engineering, Faculty of Industrial and Systems Engineering, Tarbiat Modares University, Tehran, Iran
2- Professor, Healthcare System Engineering Group, Faculty of Industrial and Systems Engineering, Tarbiat Modares University, Tehran, Iran (*Corresponding author), Email: E_yavari@yahoo.com, Telefax: +989124195180, Address: first floor, Faculty of Industrial and Systems Engineering, Tarbiat Modares University, Jalal AleAhmad Blvd., Tehran, Iran

Abstract: (4292 Views)

Background: The admission unit is the main entrance of the hospital and the first patient communication with the hospital is through this unit. The waiting time of patients, which is one of the main consequent of this unit, is not only one of the important factors affecting the satisfaction of the patients, but also is one of indicators of the quality of service of the hospital. This study aimed to provide scenarios at reducing patients’ waiting times.

Materials and Methods: This research in terms of methods and goals was a descriptive and an applied one, respectively. This study performed on 110 patients who had been admitted to the Mohb-e-Mehr hospital during 70 days and were uniformly trained on all days of the week. Information was also obtained using observation and data recording in prepared forms. The simulation model was designed and implemented with the Arena 14 software.

Results: Based on research findings, the para-clinical unit and the waiting room for hospitalization were two main bottlenecks in the studied system. In order to solve the problem, for each of the above units, a scenario designed and simulated. The implementation of these tests revealed that the proposed scenarios in comparison with the existing conditions had better results in reducing the waiting time and also increasing the number of admitted patients.

Conclusion: Improvement of the therapeutic processes will occur through the recognition of the hospital services system and analysis of the bottlenecks and its weakness points. According to the results, an increase in the number of para-clinical unit staff and hospital beds improves the hospital admission function. The implementation of mentioned scenarios reduces waiting time for patients by about 78% and reduces the waiting time for emptying the bed by about 50%.

Keywords: Hospital admission unit, Patient Waiting time, Discrete -event simulation, Arena Software

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Type of Study: Case Study | Subject: سیاست گذاری ، برنامه ریزی و رهبری و مدیریت در بیمارستان
Received: 2018/03/26 | Accepted: 2019/02/2 | Published: 2019/03/7