Volume 17, Issue 4 (2-2019)
jhosp 2019, 17(4): 91-97 |
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vatankhah S, Rajabi vasokolaei G, tourani S, raoofi S, rahimi S. Evaluation of International Patient Department Performance and its Effect on Medical Tourists Attraction among Hospitals Affiliated to Medical Sciences Universities in Tehran City. jhosp 2019; 17 (4) :91-97
URL: http://jhosp.tums.ac.ir/article-1-6029-en.html
URL: http://jhosp.tums.ac.ir/article-1-6029-en.html
1- Associate Professor, Department of Health Services Management, School of Management and Information Technology, Iran University of Medical Sciences Tehran, Iran
2- Ph.D. Candidate in Health Care Management, Department of Health Management and Economics, School of Public Health, Association of Social Determinants of Health, Scientific Research Center, Tehran University of Medical Sciences, Tehran, Iran
3- MSc in Health Care Management, Department of Health Services Management, School of Management and Information Technology, Iran University of Medical Sciences, Tehran, Iran, (*Corresponding author), Email: Samira.raoofi@gmail.com , Address: No. 6, Rashid Yasemi St., Vali –e Asr Ave, Tehran, Iran
4- MSc in Health Care Management, Department of Health Services Management, School of Management and Information Technology, Iran University of Medical Sciences, Tehran, Iran , Address: No. 6, Rashid Yasemi St., Vali –e Asr Ave, Tehran, Iran
2- Ph.D. Candidate in Health Care Management, Department of Health Management and Economics, School of Public Health, Association of Social Determinants of Health, Scientific Research Center, Tehran University of Medical Sciences, Tehran, Iran
3- MSc in Health Care Management, Department of Health Services Management, School of Management and Information Technology, Iran University of Medical Sciences, Tehran, Iran, (*Corresponding author), Email: Samira.raoofi@gmail.com , Address: No. 6, Rashid Yasemi St., Vali –e Asr Ave, Tehran, Iran
4- MSc in Health Care Management, Department of Health Services Management, School of Management and Information Technology, Iran University of Medical Sciences, Tehran, Iran , Address: No. 6, Rashid Yasemi St., Vali –e Asr Ave, Tehran, Iran
Abstract: (4546 Views)
Background: Development of the tourism sector and health tourism specifically can improve the Non-Oil GDP. In this regard, in accordance with the policies of the Ministry of Health and Medical Education, international patient department establishment has been facilitatated health tourism development in the affiliated hospitals. This study aimed to evaluate the performance of international patient department and its effect on the attraction of medical tourists among hospitals affiliated to Medical Sciences Universities in Tehran City.
Matrials and Methods: This analytical cross-sectional study was designed and conducted in 2017. Study population consisted of all hospitals affilliated to Tehran University of Medical Sciences (TUMS), Iran University of Medical Sciences (IUMS) and Shahid Beheshti University of Medical Sciences (SBMU). In this study, hospital entrance criteria was certified by the Health Tourism Department of MOHME. Data was collected using the health tourism assessment checklist which approved by the MOHME. SPSS version 24 utilized to data analysis using descriptive and Inferential statistics.
Results: The study results revealed that the overall performance of international patient department was evaluated at a desirable level (87.5 score) in hospitals of Tehran city. Hospitals had the highest rank of hoteling indices (95/100), in compliance with the regulations and functional indicators gained 87.03 and 82.2 score, respectively. Also, data analysis highlighted that there was no significant difference between hospitals of TUMS, IUMS and SBMU. The establishment of international patient department had no effect on health tourists attraction.
Conclusion: Considering the purpose and mission of international patient department to facilitate the provision of quality and satisfactory services in health tourists, management and oversight mechanisms for the standards implementation such as patient admission, follow up in the origin country and development of hospital marketing policies in order to attract international patients and increase hospital incomes are recommended.
Matrials and Methods: This analytical cross-sectional study was designed and conducted in 2017. Study population consisted of all hospitals affilliated to Tehran University of Medical Sciences (TUMS), Iran University of Medical Sciences (IUMS) and Shahid Beheshti University of Medical Sciences (SBMU). In this study, hospital entrance criteria was certified by the Health Tourism Department of MOHME. Data was collected using the health tourism assessment checklist which approved by the MOHME. SPSS version 24 utilized to data analysis using descriptive and Inferential statistics.
Results: The study results revealed that the overall performance of international patient department was evaluated at a desirable level (87.5 score) in hospitals of Tehran city. Hospitals had the highest rank of hoteling indices (95/100), in compliance with the regulations and functional indicators gained 87.03 and 82.2 score, respectively. Also, data analysis highlighted that there was no significant difference between hospitals of TUMS, IUMS and SBMU. The establishment of international patient department had no effect on health tourists attraction.
Conclusion: Considering the purpose and mission of international patient department to facilitate the provision of quality and satisfactory services in health tourists, management and oversight mechanisms for the standards implementation such as patient admission, follow up in the origin country and development of hospital marketing policies in order to attract international patients and increase hospital incomes are recommended.
Type of Study: Other |
Subject:
سیاست گذاری ، برنامه ریزی و رهبری و مدیریت در بیمارستان
Received: 2018/08/1 | Accepted: 2019/02/24 | Published: 2019/03/7
Received: 2018/08/1 | Accepted: 2019/02/24 | Published: 2019/03/7
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