Background and aim: One of the main problems in learning is ignoring the teaching in small group discussion.So, today, teaching in student-based methods such as work in small group is emphasized. Nevertheless, this method is not used for teaching physiotherapy students. This study was performed to determine the effect of teaching in small group on satisfaction and learning level of second- year students in physiotherapy in comparison  with lecture teaching.
Materials and methods: An experimental study was performed on 29 physiotherapy students. The students were randomly classified into two groups lecture (14 people) and work in small group (15 people). Students were educated for 4 sessions. Two separate questionnaires were used to assess learning and satisfaction levels.
Results: Overall satisfaction in small group was significantly greater than lecture group (P<0.0001). However, there was no significant difference between learning levels of the methods (p>0.05). 86.7% of students in small groups preferred to be educated in the future semesters using this teaching method.
Conclusion: This study showed the role of small group teaching on increasing students' satisfaction level. Due to increased satisfaction in small group, despite the lack of significant difference between the two methods of learning, learning process can be facilitated .Thus this method is recommended for education of the undergraduate students.

Background and Aim: Importance-Performance Analysis (IPA) is a technique widely used in developing marketing strategies and improving products or service quality. The purpose of this study is to evaluate the quality of rehabilitation services in two aspects of importance and satisfaction with performance in four selected centers in Tehran by using IPA and also examine the relationship between demographic variables and dimensions of the service quality.

Materials and Methods: This is a cross-sectional study which was done among the 196 patients who visited four selected rehabilitation centers in Tehran (Helal­-e­-Ahmar, Molavi, Emam Khomeini and Shafa). A questionnaire was used to assess the quality of services in these centers. Data were analyzed using SPSS software version 17.

Results : According to the results, the quality of services in selected centers took place in the first quarter of Importance-Performance Analysis that means they are in desirable situation. In addition, no significant difference was observed among importance and performance of dimensions of service quality and age and sex variables (P>0.05). But there was a correlation between importance (P=0.04) and satisfaction with performance (P=0.03) in tangibles dimension and also between importance and level of education variable in assurance dimension (P=0.01).

Conclusion : Although the selected centers were in the favorable situation, but the managers should be aware of strengths and weaknesses of the organization so that they provide quality improvement and increase customer’s satisfaction.

Key words : Customer satisfaction, Quality of services, Rehabilitation services, Importance-Performance Analysis