Volume 16, Issue 5 (Dec 2022)
payavard 2022, 16(5): 402-411 |
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Ethics code: IR.TUMS.MEDICINE.REC.1400
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Nateghi S, Ganjali Khan Hakemi A, Damiri S, Raoofi S, Haghshenas E, Akhavan Rezayat S, et al . Explaining the Performance Evaluation Dimensions of Physicians in Tehran University of Medical Sciences (Phenomenological Study). payavard 2022; 16 (5) :402-411
URL: http://payavard.tums.ac.ir/article-1-7236-en.html
URL: http://payavard.tums.ac.ir/article-1-7236-en.html
Saeed Nateghi1 
, Ali Ganjali Khan Hakemi2 , Soheila Damiri3 , Samira Raoofi4 , Elham Haghshenas4 , Sara Akhavan Rezayat5 , Shamsi Ekhtiyar5 , Maryam Radin Manesh * 6
, Ali Ganjali Khan Hakemi2 , Soheila Damiri3 , Samira Raoofi4 , Elham Haghshenas4 , Sara Akhavan Rezayat5 , Shamsi Ekhtiyar5 , Maryam Radin Manesh * 6
1- Assistant Professor, Department of Cardiovascular Diseases, School of Medicine, Tehran University of Medical Sciences, Tehran, Iran
2- General Physician, Vice-Chancellor for Treatment Affairs, Tehran University of Medical Sciences, Tehran, Iran
3- Ph.D. Candidate in Health Economics, School of Public Health, Tehran University of Medical Sciences, Tehran, Iran
4- Ph.D. Candidate in Health Care Management, School of Management and Medical Information, Iran University of Medical Sciences, Tehran, Iran
5- Master of Science in Health Care Management, Vice-Chancellor for Treatment Affairs, Tehran University of Medical Sciences, Tehran, Iran
6- Assistant Professor, Department of Social Medicine, School of Medicine, Ahvaz Jundishapur University of Medical Sciences, Ahvaz, Iran ,radinmanesh-m@ajums.ac.ir
2- General Physician, Vice-Chancellor for Treatment Affairs, Tehran University of Medical Sciences, Tehran, Iran
3- Ph.D. Candidate in Health Economics, School of Public Health, Tehran University of Medical Sciences, Tehran, Iran
4- Ph.D. Candidate in Health Care Management, School of Management and Medical Information, Iran University of Medical Sciences, Tehran, Iran
5- Master of Science in Health Care Management, Vice-Chancellor for Treatment Affairs, Tehran University of Medical Sciences, Tehran, Iran
6- Assistant Professor, Department of Social Medicine, School of Medicine, Ahvaz Jundishapur University of Medical Sciences, Ahvaz, Iran ,
Abstract: (780 Views)
Background and Aim: Effective monitoring and evaluation of human resources in countries require an agreed set of indicators and measurement tools. Due to the existence of different payment mechanisms, this study aimed to identify performance evaluation indicators in hospitals affiliated with the Tehran University of Medical Sciences.
Materials and Methods: A qualitative phenomenological study was conducted in 2022. Data were collected using semi-structured interviews, purposive sampling, and participation of 23 members of the Senior executives and financial team of hospitals affiliated to Tehran University of Medical Sciences and analyzed by content analysis method using MAXQDA-10 software.
Results: Twenty-three experts participated in this research, 78.2% were men and 21.7% were women, and a total of 526 final codes were identified and according to the balanced scorecard management tool in 4 main themes of finance, customers, internal processes, and growth and Development. Also 8 sub-themes of resource efficiency with 86%, medical tourism with 52%, professional ethics with 65%, satisfaction with 78%, accreditation with 48%, diagnosis and treatment with 78%, education with 56% and The research was categorized with 78%.
Conclusion: The provision of optimal medical services requires managers to be aware of the performance of subordinate personnel, which makes it possible to choose the appropriate criteria, develop performance evaluation systems and conduct correct evaluation, informing Doctors regarding the indicators considered for more accurate evaluation are among the suggestions that can be a solution to the existing problems. Another important point considering the limited available resources is the role of doctors in the field of health tourism to which attention will lead to an increase in financial resources.
Materials and Methods: A qualitative phenomenological study was conducted in 2022. Data were collected using semi-structured interviews, purposive sampling, and participation of 23 members of the Senior executives and financial team of hospitals affiliated to Tehran University of Medical Sciences and analyzed by content analysis method using MAXQDA-10 software.
Results: Twenty-three experts participated in this research, 78.2% were men and 21.7% were women, and a total of 526 final codes were identified and according to the balanced scorecard management tool in 4 main themes of finance, customers, internal processes, and growth and Development. Also 8 sub-themes of resource efficiency with 86%, medical tourism with 52%, professional ethics with 65%, satisfaction with 78%, accreditation with 48%, diagnosis and treatment with 78%, education with 56% and The research was categorized with 78%.
Conclusion: The provision of optimal medical services requires managers to be aware of the performance of subordinate personnel, which makes it possible to choose the appropriate criteria, develop performance evaluation systems and conduct correct evaluation, informing Doctors regarding the indicators considered for more accurate evaluation are among the suggestions that can be a solution to the existing problems. Another important point considering the limited available resources is the role of doctors in the field of health tourism to which attention will lead to an increase in financial resources.
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