Background and Aim: Healthcare processes have caused many dangers to patients, and the
increase of medical errors is one of the most important consequences of such
processes. The present research is conducted to reduce medical errors through
presenting a model to control them.
Materials and Methods: In this mixed
(quantitative-qualitative) research, a conceptual model was assembled. Then
using the model and an interview, a questionnaire was made. The
interview and the researcher-made questionnaire were used to collect data.
The statistical population included the related people and the practitioners
involved in medical errors in Tehran University
of medical Sciences (TUMS)
hospitals. The sample consisted of 252 employees who were non-randomly selected
from those hospitals. Once the affecting factors were determined, the data were analyzed through factor analysis technique. The
gathered data were analyzed using descriptive and inferential statistics. Finally, the research model was
presented.
Results: The selected
individuals pointed out 9 factors controlling the medical
errors: culture, factors associated with patients, factors
related to providers, factors associated with errors,
structural factors, role of disclosure, error registration, individual factors
related to reporting, and organizational factors related to reporting. The 9
factors are the subdivisions of three main factors which account for 57/46% of the total variance of data. The
most decisive power is related to disclosure 0.737
and the least (0.053) pertains to structure.
Conclusion: Discloser of medical errors and their registration are factors which are
effective and essential in controlling medical errors in TUMS hospitals.