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A study of the top and middle managers knowledge and attitude on the feasibility of applying Total Quality Management in hospitals of Tehran University of Medical Science in 2009
A Ahangar, S Safarani, A Fayaz Bakhsh,
Volume 3, Issue 3 (25 2010)
Abstract

Background and Aim: Managers today work in a dynamic environment. Their role in creating quality is  essential. Today paying attention to the quality of goods and services is the first Paiority in heath care organizations which is in with contact  peoples lives. Total Quality Management has undergone vast changes in health care management. The aim of this study is  to determine the top (chief) and middle managers knowledge and attitude on the feasibility of applying Total Quality Management in hospitals of Tehran University of Medical Science in 2009.

Materials and Methods: This is a descriptive - analytic research. The study population consists of top and middle mangers of Tehran University of Medical Science in 2009. For data gathering , we have used a  questionnaire  which consisted of 46 questions. We assessed its validity by expert team and its reliability by subsample method (CI95%). Then the data were analyzed by SPSS  software. The descriptive results(consist of mean, median, mode, std deviation, variance, range, maximum and minimum) and analytical results(consist of  bivariate and Pearson tests) were obtained.

Results: The total mean of the top and middle managers knowledge for TQM is  73.24% and is in good range. The total mean of the top and middle managers attitude about TQM is 79.76% and is good and near to excellent range.There is a meaningful relation between top and middle managers knowledge and attitude  for TQM. In total the coordination of the top and middle managers ideas for TQM is near to the each other and is good to applying it in hospitals.

Discussion and Conclusion: Total Quality Management is a new idea that is vital for organizations, especially for hospitals. Results of this survey show that top and middle managers knowledge and attitude are in good range but it needs promotion and continual teaching because when the knowledge and attitude change, the behavior of this managers also change and finally the behavior of all the employees in hospital will change. Also the goals of TQM  that are the consent of the patients, employees and society and high quality of services will be acceptable and remain for promotion of good health in the society.


Internal Environment Analysis Of Tehran University Of Medical Sciences Hospitals Based On Wiseboard Model
Samaneh Safarani, Mohammad Arab, Abbas Rahimi, Ali Ahangar, Ahmad Fayazbakhsh,
Volume 6, Issue 2 (14 2012)
Abstract

Background and Aim: In strategic planning, there are several procedures to perform internal assessment or strength and weakness of organizations. Among other methods created for this purpose, Wiseboard model is the one in which the following six internal dimensions are considered: Organizational Structure, Leadership, Coordination, Reward System and Communication. This study measures three of these variables in hospitals of Tehran University of Medical Sciences (TUMS).

Materials and Methods: This survey is a descriptive, analytical and cross-sectional study conducted during 2010 and 2011. The research population comprised all those working at TUMS hospitals from which a random sample of about 580 people was selected. The questionnaire's reliability was estimated to be 91% and the data were analyzed by the SPSS software.

Results: Of the subjects, 75.4% were below diploma level, 13% above diploma, 7.8% higher diploma, 66.4 bachelor holders, 2.6% master holders, and 5.4% had a doctoral degree or higher. Some 72.6% of the subjects were in Clinical and 19.8% in Nonclinical fields. The mean values of Goal Setting, Organizational Structure, and Leadership came out to be 24.47, 20.37, and 22.06, respectively.

Conclusion: Based on the findings of this research study, TUMS hospitals have weaknesses in some aspects and they need improvement in some areas in the following order: Organizational Structure, Leadership, and Goal Setting.


Supplier Selection for Serum and Syringe Using Multi-Criteria Decision-Making Methods ELECTRE1, TOPSIS and Compared Them with VIKOR
Samaneh Safarani, Seyed Mohammad Ali Khatami Firouzabadi, Ali Ahangar,
Volume 11, Issue 4 (12-2017)
Abstract
Background and Aim: Medical facilities management can have a significant impact on reducing costs and increase the quality of services. Therefore, it is essential that the selection of equipment in an objective manner that they will be classified according to their importance, so the aim of this article is to choose the most appropriate of supplier based on multi-criteria decision-making methods.
Materials and Methods: This study was a mixed method. To collect the data, we used documents and interview. The participants consist of top managers, users and experts in medical devices that are in hospital. We used the snowball sampling.
Results: It can be seen that as the method (ELECTERE1), the priority order is D>C>A=B And the method( TOPSIS) is the same, the priority order is D>B>A>C And at in the last way (VIKOR) is A>B>D>C And as we see in the first and second methods most cases are the same except B and C. in the third technique A changed place and become the first rank and, B and C has the same rank. 
Conclusion: we were observed that prioritize the options in all of the similarities to each other and yet in some cases differ, in short, no option is in all of the same place, and it seems to make a final decision should use several other methods as a way to help and emphasis our results.

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