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Evaluation And Ranking Of Effective Factors Of Pharmacies Service Quality Using Integrative Approach Kano - TOPSIS (Case Study: Pharmacies In Bushehr)
Jamalodin Kaboutari, Behzad Shoghi , Fatemeh Mastri Farahani ,
Volume 7, Issue 6 (3-2014)
Abstract

 Background and Aim: The purpose of the present study was to assess and prioritize the factors affecting the quality of services of pharmacies in Bushehr using Kano model and TOPSIS method and to provide practical strategies for quality improvement in the current situation.

 Materials and Methods: This Study was practical and descriptive. The samples contained the pharmacies customers and visitors in 1390 and the data were obtained using questionnaires measuring the quality of service and standard (Kano). Finally, the indicators were prioritized by applying the technique of group decision-making (TOPSIS).

 Results: According to the TOPSIS prioritization, Uni-dimensional requirements (10 requirements), basic requirements (6 requirements), attractive requirements (8 requirements), and finally, requirements of indifference (3 requirements) had the greatest impact on improving the quality of services in pharmacies in Bushehr, respectively, based on the Kano model.

 Conclusion: Strong and positive correlation among the indices of the quality of services in the pharmacies and customer’s satisfaction was observed, Planning to improve the services would lead to satisfaction improvement.

 


Factors Affecting Social Accountability and Community Based Medical Education in Medical Universities: Iran’s Educational Development Authorities View Point
Aeen Mohammadi, Fatemeh Manafi, Farangis Shoghi Shafagh Aria, Rita Mojtahedzadeh,
Volume 17, Issue 4 (10-2023)
Abstract
Background and Aim: Social accountability is defined as identifying social problems and needs, planning for resolving them and evaluating the effect of the plans. Considering the vital role in providing public health, the universities of medical sciences are the most important ones for fulfilling this mission and directing their education, research and service activities toward addressing health concerns of the community. Despite of these attempts, social accountability has not realized completely and satisfying yet. The aim of this study was exploring factors affecting social accountability and community-based medical education in universities of medical sciences from Iran’s educational development authorities’ view point.
Materials and Methods: This was a qualitative study performed by Education Development Center of the Ministry of Health and Medical Education in November 2022. Participants were 68 managers of Education Development Centers and 323 managers of Education Development Offices of schools and hospitals of universities of medical sciences in Iran. Participants were assigned to 8 focus groups. Conventional content analysis was used to extract the categories and subcategories.
Results: At the first step 541 codes were extracted which were integrated in to 86 ones after defining similarities. These codes then were categorized into 18 sub-categories and 6 categories, namely “Curriculum” including: curriculum revision, approaches, credits and longitudinal themes and new disciplines, “Community-based education” including: educational fields and creating the foundation, “Students” including: students as teacher, educating students and graduates, “Faculty members” including: faculty members’ services, motivation and compensation and administration, “Evaluation” including: student assessment and program evaluation, and “Management” including: management and leadership, organizations, Interdepartmental communication and research.
Conclusion: In this study a comprehensive collection of factors affecting SA in universities of medical sciences were identified and categorized. These factors that are compatible with medical education context in Iran can be used by top managers and educational administrators as a framework for short and long-term planning.
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