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Efficiency Appraisal Of Yazd University Of Medical Science Hospitals By Quantitative Approach Data Envelopment Analysis(DEA)
Roohollah Askari, Reza Goudarzi, Hossein Fallahzadeh, Bahareh Zarei, Arefeh Dehqani Tafti,
Volume 6, Issue 3 (7 2012)
Abstract

Background and Aim: Paying attention to efficiency of cost and performance in hospitals as the largest and the most costly performing unit of the health care systems is very crucial. This study aimed to assess the efficiency of hospitals related to Yazd University of Medical Sciences (YUMS).

Materials and Methods: In this study, the efficiency of Hospitals of YUMS was assessed by Data Envelopment Analysis method during years 2000- 2008. The variables were of two types: output variables including the percentage of occupied beds, inpatient days and the number of surgical procedures and input variables were number of active beds, nurses, medical staff and other personnel. The data was analyzed using Deap2.1 software.

Results: Average of technical, management and scale efficiency of hospitals was 0.958, 0.986 and 0.963 respectively. We concluded that the capacity of efficiency promotion in hospitals is increasable up to 5%. In addition, the nurses as one of the most important input variables, had the most apparent slack inputs.

Conclusion: Although the level of efficiency was optimal and there was little unused capacity for increasing efficiency in hospitals, however, managers should plan to increase the efficiency. Finally, assessing the effect of variables such as service quality and patient satisfaction on hospitals efficiency is recommended.


Client Tribute Plan and Patient Satisfaction in Shiraz Hospitals
Ali Keshtkaran , Vahid Taft, Vida Keshtkaran , Alireza Heidari, Javad Shahmohammadi , Maryam Dehbozorgi , Mansoureh Lotfi,
Volume 11, Issue 1 (5-2017)
Abstract

Background and Aim: The patient is the main customer for hospital services. Patient satisfaction can reflect if the services are performed correctly. The aim of this study was to determine the relationship between the degree of client tribute plan and inpatients and outpatients satisfaction in Shiraz hospitals.
Materials and Methods: This descriptive-analytic and cross sectional study was done among 211 inpatients and 1,175 outpatients in 8 Shiraz hospitals. The instruments for data collection were two client tribute plan and patient satisfaction questionnaires. Data collected by interviews and observation. Data were entered into SPSS. Descriptive statistics and Pearson correlation test were used for data analysis.
Results: Forty five point four percent of patients and 44.1 percent of outpatients assessed the hospital service satisfaction as weak. The mean score of inpatient and outpatient satisfaction was 60.53±8.9 and 54.22±12.6 respectively. There were significant relationship between type of admission and satisfaction (p=0.001). Mean score of client tribute plan was 182.44±11.8 that placed in the appropriate level. There were no significant relationships between client tribute plan and inpatients and outpatients satisfaction (p=0.143).
Conclusion: Although client tribute plans perform properly, patient satisfaction is low. In this regard, it is recommended that review client tribute plan clients in healthcare systems and adopt its contents with the needs of patients.


Designing, Implementing, and Evaluating a User-Friendly Resource Management Dashboard for a General Hospital in a Low-Income Country
Mrs Fatemeh Rangraz Jeddi, Ehsan Nabovati, Shima Anvari Tafti, Parisa Yousefi Konjdar,
Volume 17, Issue 5 (12-2023)
Abstract
Background and Aim: A medication dashboard could provide executive directors and managers with the ability to manage medication resources in hospitals. This study aimed to design, implement, and evaluate a medication resources management dashboard for general hospitals.
Materials and Methods: This study was of the development-applied type conducted in an academic therapeutic community center. Based on scientific sources, the dashboard’s key performance indicators (KPIs) and functional requirements were identified. The data collection tool was a questionnaire comprising demographic information, KPIs, and functional requirements. The dashboard conceptual model was designed using Rational Rose software, and then POWER BI software was used to develop the system. The usability of the dashboard was evaluated using the standard questionnaire for End User Computing Satisfaction by 10 users. The data were analyzed in SPSS software using descriptive statistics.
Results: The most important KPIs determined for a medication resources management dashboard in general hospitals were “the ratio of antibiotic consumption to total number of drugs”, “the ratio of the antibiotic prescribed by general practitioners to total number of drugs”, “the ratio of patients for whom antibiotics were prescribed to all patients”, and “the ratio of the number of drug items prescribed by specialists to all physicians”. The most important functional requirements determined were “updating information at specific intervals “, “checking the dashboard at different time intervals”, “defining access levels to view the information”, and “choosing between graphical and tabular displays”. Usability evaluation showed that users’ satisfaction with the dashboard content variable was “very high” and for the other variables was at a “high” level.
Conclusion: The KPIs associated with antibiotics and drug costs within the medication dashboard of general hospitals are high priority. Future studies should evaluate the impact of using a medication dashboard on hospital executive directors’ and managers’ decision-making.
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