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The Comparison between Present with Desired Organizational Culture in Tehran University of Medical Sciences' Hospitals
H Dargahi , M Eskandari , G Shaham ,
Volume 4, Issue 2 (9-2010)
Abstract

Background and Aim: The study of organizational culture as a managerial tools, is necessary in health care organizations. Hospital administrators should compare present with desired hospitals' organizational culture continuously. This research is aimed to compare the present with desired organizational culture as administrators' view in Tehran University of Medical Sciences' Hospitals.

Materials and Methods: A Cross - Sectional' descriptive and analytical study was conducted among 15 Tehran University of Medical Sciences' Hospitals administrators by a questionnaire including demographic information and 30 questions which determined the approach of TUMS hospitals administrators about current and appropriate organizational culture components. Before the main study, validity and reliability of the questionnaire was performed. The data was collected by SPSS version 15 software and analyzed by Chi-square, Pearson and T tests.

Results: The result of this study showed that leadership was the most and control was the least organizational culture components which observed in present condition.

Discussion and Conclussion: As TUMS hospital administrators' view, all of the hospitals organizational culture components, exception control and communication patterns, are not observed in current status. There is a significant difference between current and appropriate hospital organizational culture components as the administrator's view which impressed on the hospital management system. Therefore, the hospitals administrators are required to do strategic planning to optimize the hospitals organizational cultures.


Educational Services Quality Gap: Perspectives Of Educational Administrators, Faculty Members And Medical Students
Zohreh Sohrabi , Zahra Majidi ,
Volume 7, Issue 5 (1-2014)
Abstract

Background and Aim: Recognition of expectations and perceptions of customers is essential for quality improvement . The aim of this study was to determine the quality gap of educational services in the viewpoints of Tehran University of Medical Sciences (TUMS) educational administrators, faculty members and medical students.

Materials and Methods: A cross-sectional study was carried out at TUMS in 2012 among educational administrators, faculty members and students of medicine. A total of 384 students, 384 faculty members and 83 administrators were selected randomly. The five-dimensional SERVQUAL questionnaire was applied for data collection. The educational services quality gap was determined based on the differences between administrators , faculty members and students΄ perceptions and expectations. Descriptive and analytic (one-way ANOVA) statistics were performed using SPSS v.18.

Results: The results show that there is a negative quality in all five dimensions of educational services quality. Among all three groups of students, faculty members and administrators, the maximum means of quality gap pertained the dimension of “responsiveness” (-1.42,-1.17,-1.09, respectively) the minimum figures, however, were related to “confidence” (-1.07,-0.87,-0.77, respectively).

Conclusion : In all aspects, students, faculty members and administrators’ expectations were higher than their perception of the current situation. To reduce the gap, it is recommended that attention be paid to all aspects of service quality, particularly to the responsiveness dimension. Also, better planning to serve employees and enhancing their communication skills are suggested as ways to reduce the educational services quality gap.


Factors Affecting the Implementation of Outsourcing in Tehran University of Medical Sciences Hospitals: Hospital Administrators’ Vision
Jala Saeidpour, Niloufar Faridfar, Mahsa Ghaziasgar,
Volume 13, Issue 2 (7-2019)
Abstract
Background and Aim: Today, small businesses can be considered as a good strategy for different parts of hospitals in the country. Therefore, the use of any new mechanism in the health system needs to be examined and adapted to local conditions. This study aims to investigate factors affecting the implementation of outsourcing from the viewpoint of managers of Tehran University of Medical Sciences (TUMS) hospitals.
Materials and Methods: The present research is a descriptive-correlational and applied study. Due to the size of the population (TUMS managers of financial and hospital affairs), sampling was done by census method. The research tool was a researcher-made questionnaire with two sections -- demographic information and factors affecting outsourcing in hospitals -- and was distributed among the subjects. Then, to run descriptive statistics for data analysis, SPSS version 18 was used.
Results: Fifty-eight percent of the participants had a long service record and 80% had postgraduate degrees. For successful outsourcing in hospitals, the following should be considered: formation of a strategic outsourcing team, checking out the quality of outsourced services, and managers’ close monitoring and mastery over outsourced principles.
Conclusion: Since outsourcing of services can achieve positive results in terms of improving the quality of services, satisfying stakeholders, reducing costs, generating income, and so on, using the perspectives of queue managers who have a long service record can be effective in the implementation of successful decisions.

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