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Study Of Managers' Communication Skills Based On The Staff's View In Shiraz University Of Medical Sciences
Ali Keshtkaran, Alireza Heidari, Peivand Bastani,
Volume 5, Issue 4 (1-2012)
Abstract

Background and Aim: Since managers' efficiency depends on their communication skills suitable for their employees, this study was conducted to determine such skills among Shiraz University of Medical Sciences (SUMS) managers.

Materials and Methods: In this cross-sectional study, 298 SUMS employees working at different departments were selected through simple random sampling technique. The data-collection device was a 21-item questionnaire having 3 parts: verbal skill, effective listening, and feedback communication skills. The data were analyzed using SPSS software. Statistical tests employed included Pearson correlation, T-Test and ANOVA, and the level of significance was determined at 0.05.

Results: The respondents' mean age was 32.7 years. Most of them were female, had a bachelor's degree, and worked in logistics department. According to their judgment, their managers had good verbal and effective listening skills, but were average in their feedback. The highest score for communication skills was reported for the students' department and the lowest score for the research department. Older and more experienced employees evaluated their manager's feedback skill (p= 0.001) at a lower level. The statistical test indicated a significant relationship between feedback and level of education (p= 0.001).

Conclusion: It seems that the intermediate level of effective listening and feedback skills are due to the managers' lack of sufficient scientific and practical attention to the issue of communication. Therefore, it is recommended that educational workshops be held for managers to make them familiar with the importance of effective communication skills.


Investigating the Effect of Virtual Professional Ethics Training on the Communication Skills of Operating Room Staff
Samaneh Dehghan Abnavi, Afshin Karami Varnamkhasti , Mostafa Roshanzadeh, Fatemeh Kazemi Najafabadi,
Volume 17, Issue 3 (8-2023)
Abstract
Background and Aim: Communication skills are considered as the most important feature required for health care workers and provide the basis for the development of professional ethics. Since working in the operating room requires team effort and establishing communication between team members, the importance of communication skills in operating room nurses is more visible. Therefore, in the present study was performed, with the aim of determining the effect of virtual training on the principles of professional ethics on communication skills of operating room staff of Ayatollah Kashani and Hajar hospitals of Shahrekord University of Medical Sciences.
Materials and Methods: A quasi-experimental study with a single-group plan before and after in 2020 was performed on 35 operating room staff of Kashani and Hajar teaching hospitals in Shahrekord who were selected by random sampling. Demographic information questionnaire and Queen Dam communication skills questionnaire were used to collect the data. Data analysis was performed by SPSS software using independent t test, Analysis of variance, paired t-test and ANOVA statistics.
Results: Paired t-test showed that the mean of communication skills after the intervention was significantly different from before (P<0.001). The mean of communication skills before the intervention was 65.85±24.52 and after the intervention was 139.77±5.70. No significant relationship was reported between communication skills and age, service history and number of working hours (P>.0.05). Also, there was no significant difference in the average of communication skills according to the variables of gender, marital status, field of study and degree (P>0.05).
Conclusion: The present study showed that professional ethics training was able to improve the communication skills of employees. Therefore, it seems necessary to compile virtual professional ethics training for health care providers and other groups providing health services who do not have enough time to participate in face-to-face classes. According to the results obtained, managers of health systems are recommended to use strategies such as holding workshops on the principles of professional ethics to develop communication skills in their employees.



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