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Identify and Prioritize the Critical Success Factors in Pharmaceutical Supply Chain and Distribution Using the DEMETEL Technique
Ali Abedini, Hamid Reza Irani, Hamid Reza Yazdani,
Volume 13, Issue 1 (5-2019)
Abstract
Background and Aim: In our country because of the security of production and distribution of medicine, Pharmaceutical producers and distributors are known for profitability. The weaknesses in this industry include low productivity in the raw material supply, inefficiency in Pharmaceutical distribution and increasing corporate finance costs. Therefore, the purpose of this research is to identify and prioritize the critical success factors in SCM and distribution of the pharmaceutical industry in the country to provide effective decision making in this field.
Materials and Methods: The research consists of two phases of library and surveying. In the first phase, by searching in scientific databases, CSFs in the supply chain and distribution were identified and were categorized in 25 dimensions. Based on the Pareto principle 9 dimensions out of 25 divided dimensions became the pairwise comparison in DEMATEL method to determine the impact and effectiveness. The statistical Society of this research is pharmaceutical producers and distributors in 2018. We have used 13 experts in marketing, SCM, and distribution of pharmaceuticals companies as samples. For data analysis, Excel and MATLAB software were used.
Results: Senior management commitments, use of information technology and government intervention were the first three influential factors and processes, service quality and trust were the first three effective factors. Also, the most challenging factor was the senior management commitment and the least interactive factor was government intervention.
Conclusion: Managers can not consider all the factors; they should invest in influential and challenging factors.

Strategic Planning Success Factors in Hospitals: A Qualitative Study
Ali Mohammad Mosadeghrad, Parvaneh Esfahani,
Volume 14, Issue 1 (3-2020)
Abstract
Background and aim: Strategic planning (SP) is the art and science of strategic analysis of an organization, forecasting changes in an organization’s internal and external environments, setting strategic goals, developing suitable strategies, and allocating optimal resources to achieve competitive advantage. Strategic planning plays an important role in promoting hospital success. However, it has encountered various challenges in Iranian hospitals. This study aimed to identify the critical success factors (CSFs) of the strategic planning process in Iranin hospitals.
Materials and Methods: This qualitative study was performed using semi-structured interviews with 47 members of strategic planning committees of 17 hospitals in Tehran, Iran, in 2016. For data analysis, thematic analysis was used. Overall, 44 CSFs were identified for strategic planning and were grouped into 8 themes and 23 sub-themes. 
Results: Managers’ belief in SP usefulness, SP justification, top managers’ commitment to and involvement in SP, setting up a competent SP team, using an appropriate SP model conducive to hospitals’ structure and culture, promoting teamwork and creativity, empowering employees to involve actively in SP, providing necessary financial and physical resources, and stablishing information management, process management systems, and patient centeredness are key factors in SP success.
Conclusion: The SP success depends on strong leadership and management, coherent planning, conducive organizational culture, organizatioanl learning, and effective management of employees, customers, resources and processes.

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