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Survey Of Complaints And Factors Affecting Them In Firoozgar Hospital
Saeedeh Movahednia, Zeinab Partovishayan , Mahmoud Bastani ,
Volume 8, Issue 1 (5-2014)
Abstract

 Background and Aim: Complaint is the expression of dissatisfaction that needs a response and investigation. It is an effective tool to improve the quality of services. The aim of this study was the survey of complaints, factors affecting them, and the complaint process in Firoozgar Hospital.

 Materials and Methods: This was a retrospective descriptive study. All registered complaints, such as written, verbal and telephone complaints were reviewed in 2012. The data were extracted from the complaint forms of Firoozgar Hospital, which included several parts: personal information, ward name, person complained of, and explanations about the problem. Then, effective factors in complaints were classified and then analyzed by descriptive statistics.

 Results: The most frequent complaints were related to nurses (192 cases). Complaints about doctors were 171 cases. Inappropriate communication (23.64%) was at the top of patient complaints and complaints about fees (14.18%) was the next. Among paraclinical and support units, installations unit had the highest number of complaints (52 cases).

 Conclusion: Since inappropriate communication was the point being complained of more than any other issue, interventions in this area should be considered. Hospitals should identify the root of problems systematically.

 


Factors Influencing the Creation and Development of E-Learning from the Viewpoint of Zahedan University of Medical Sciences Students
Arman Bahari, Behnoosh Moody,
Volume 15, Issue 4 (10-2021)
Abstract
Background and Aim: Increasing the use of smartphones, improving the state of World Wide Web, and also the need for flexibility in the education process have made the implementation of e-learning in human society inevitable, eliminated time and space limitations, and provided equal education. However, the pace of its creation and development, especially in universities and higher education centers in developing countries such as Iran, is very slow. Therefore, the present study aims to investigate the factors affecting the creation and development of e-learning from the viewpoint of students of Zahedan University of Medical Sciences.
Materials and Methods: This is an applied and descriptive-survey study. The sample includes 313 students studying at Zahedan University of Medical Sciences during 2016-2017, who were selected by simple random sampling. Data were collected using a researcher-made questionnaire and analyzed using statistical tests and SPSS software.
Results: The findings show that the six selected factors of this study affect the creation and development of e-learning from the viewpoint of Zahedan University of Medical Sciences students. From the highest to the lowest effect, these factors include the quality of information and content (4.25), learners’ willingness (4.11), system quality (4.10), facilitators (4.05), student-professor interaction (3.98) and professor quality (3.84).
Conclusion: According to the findings of the present study, it can be concluded that policy makers and university administrators, considering the importance of each factor, invest and develop e-learning to provide better services to students and faculty. 

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