Search published articles


Showing 6 results for Private Hospital
Hospital Services Quality From Patients' Point Of View: A Cross-Sectional Study In Tehran Private Hospitals
Ehsan Zarei, Seyed Mahmud Ghazi Tabatabai, Abbas Rahimi Forushani, Arash Rashidiyan, Mohammad Arab,
Volume 5, Issue 4 (1-2012)
Abstract

Background and Aim: Over the past decade, the number of private centers providing health care services in Iran has had a continuous growth and the highly competitive market in private hospitals industry has caused increasing pressure on them to provide services with a higher quality. The purpose of this study was to assess the quality of services being provided in private hospitals of Tehran as judged by patients.

Materials and Methods: This cross-sectional study was conducted in 2010 in Tehran. The study sample comprised 983 patients, randomly selected from 8 private hospitals. The survey instrument was the standard SERVQUAL questionnaire. Wilcoxon, t-test, and Kruskal-Wallis tests were used for statistical analyses.

Results: The total mean scores of patients' expectation and perception were 4.92 and 4.02, respectively. The highest figures were related to the tangible factors dimension and the lowest ones to the empathy dimension. The differences between the perception and expectation for all the 22 items and the 5 dimensions were found to be statistically significant(p< 0.001).

Conclusion: SERVQUAL is valid and reliable in hospital settings as a standard tool for the assessment of quality. The results of the present study have revealed the areas that need to be improved as far as the patients are concerned. Measuring the opinion of patients can help facilitate the provision of hospital services, and improve the quality of such services and patients' satisfaction.


The Relationship Between Nurses' Trust In And Identification With Hospital Goals And Their Effort To Improve Continuously In Private Hospitals Of Shiraz  
Mohammad Ali Nadi, Mohammad Hossein Yarmohammadian,
Volume 6, Issue 6 (3-2013)
Abstract

Background and Aim: Based on theories and researches, two variables effective in the continuous improvement of services are trust in and identification with hospital goals. The present study aims to explore the relationship between such variables among nursing staff members in private hospitals of Shiraz.

Materials and Methods: This research is a cross-sectional correlation study. Some 340 nurses(58 males and 282 females) were selected using the stratified sampling technique.
Three questionnaires for the assessment of identification with hospital goals, measurement of continuous improvement, and determination of trust in hospital were used. The reliability of data collection devices turned out to be 0.70, 0.70 and 0.79, respectively. Besides, the construct validity was confirmed through factor analysis. Data were analyzed inferentially using Pearson's correlation test and hierarchical regression analysis.

Results: The findings show that the relationship between identification with hospital goals and trust and nurses' effort to improve continuously is positive and significant. Moreover, the results of hierarchical regression analysis show that after controlling gender, age, experience and education, first identification with hospital goals and then trust in hospital play a significant role in the effort to improve continuously.

Conclusion: Nurses' effort to improve continuously is mostly influenced by identification with hospital goals rather than trust in hospital.


The Relationship Between Ethical Priciples, Job Satisfaction, And Psychological Empowerment With Organizational Citizenship Behavior Among Private Hospitals Staff Members In Shiraz
Mohammad Ali Nadi, Nilofar Moghtaderi ,
Volume 8, Issue 5 (1-2015)
Abstract

Background and Aim: Based on theories and researches, three variables effective in the organizational citizenship behavior are e thical values, job satisfaction and psychological empowerment. The present study aims to explore the relationship between these variables and the organizational citizenship behavior (OCB) among the staff members of private hospitals in Shiraz.

Materials and Methods: This is a cross-sectional correlational study. Some 330 staff members (147 males and 183 females) were selected using stratified sampling technique. The data collection devices consisted of five standardized questionnaires, the reliability of which turned out to be 0.85, 0.93, 0.70, 0.89, 0.90 and 0.70 Besides, the construct validity was confirmed through factor analysis. The data were analyzed inferentially using Pearson’s correlation test, stepwise regression analysis and SEM.

Results: The findings revealed that there was a significant positive correlation between ethical principles, psychological empowerment and job satisfaction with organizational citizenship behavior (p<0/001). Moreover, the findings of stepwise regression analysis showed that ethical climate played a significant role in predicting OCB.

Conclusion: The staff members’ effort to enhance OCB is mostly influenced by psychological empowerment in private hospital.


Survey of Relationship between Nurses Shift and Personality Characteristics in Private Hospitals in Tehran City
Fereshteh Farzianpour, Saeadeh Ansari Nosrati, Abbas Rahimi Foroushani ,
Volume 10, Issue 5 (1-2017)
Abstract

Background and Aim: Due to social development, population growth, industrialization of countries and require some work, most of the employees are working with program shift. The purpose of this study was determination of relationship between nurses shift rotation and personality characteristics and coping strategies in selected private hospitals in Tehran, Iran.
Materials and Methods: In this descriptive and cross-sectional study standard shift work questionnaire and Eysenck personality questionnaire was used. After confirming the validity and reliability (Cronbach's alpha 0.73), the questionnaire was distributed among 305 nurses and 6 non-governmental hospitals in Tehran on the cluster random sampling method. Descriptive and analytical methods were used for data analysis using SPSSv.22 software.
Results: 43.6 percent of nurses participating in the study were introverted and 56.4 percent were extroverted. The results showed that there was a meaningful statistical relationship between age and health (p=0.008), gender and physical health (p=0.015), education level and physical health (p=0.014), gender and physical-cognitive anxiety (p=0.006), age and family- socioeconomic status (p=0.001), marital status and family-socioeconomic status (p=0.001), second occupation and family-socioeconomic status (p=0.001). 
Conclusion: Planning according to nurses working hours standard and to avoid overtime, especially nurses who have more experience can prevent severe complications of shift work and improve health and the quality of care. 


The Effect of Service Quality on Patients Satisfaction in Private Hospitals of the Guilan and Ranking these Hospitals Using Fuzzy Analytical Hierarchy Process Technique
Alireza Soloukdar , Amir Ashkan Nasiripour, Shaghayegh Shafie Sabet,
Volume 10, Issue 6 (3-2017)
Abstract

Background and Aim: Growing the number of private institutions offering health care and fierce competitive market conditions in the private hospitals industry cause to pressure these hospitals to provide high-quality services. The purpose of this study was to examine the effect of service quality on patient satisfaction in private hospitals of the Guilan province. 
Materials and Methods: Based on standard model of Büyüközkan et al (2011) a new dimension professionalism to SERVQUAL model was added that has used six dimensions including tangibles, reliability, responsiveness, assurance, empathy and professionalism as the dimensions of service quality. The number of samples was 360 patients hospitalized in four private hospitals and a standard questionnaire was used to assess the quality of services. Pearson Correlation Coefficient and Simple and Multiple Linear Regression was used to analyze the data and then by using ANOVA and Duncan’s and by Fuzzy Analytical Hierarchy Process technique, ranking of private hospitals was performed.
Results: Four dimensions: tangibles, responsiveness, empathy and professionalism on patient satisfaction have been found to be effective while Components of trust and assurance in private hospitals of the Guilan province had no significance effect.
Conclusion: Based on the effects of service quality dimensions except trust and assurance recommend that hospitals can increase patient satisfaction if they pay special attention to patient in empathy, updating facilities and technology in tangibles, fast response to patient in responsiveness, employing professional and skilled human resources in professionalism dimensions.


The Effect of Hoteling Quality on Patient Loyalty in Private Hospitals of Tehran from Patients' Viewpoint
Maryam Jafar Tajrishi, Seyed Jamaledin Tabibi, Kamran Hajinabi,
Volume 12, Issue 4 (11-2018)
Abstract
Background and Aim: In today’s competitive market conditions of hospital industry, in addition to the quality of clinical services, a hospital should also concentrate on Hotelling Services Quality designed for the patient and his entourage. The purpose of this study was to investigate the effect of hoteling quality on patient loyalty.
Materials and Methods: The research method of the study was descriptive-survey with an applied goal. The research instrument was a questionnaire whose validity and reliability were verified by face-to-face survey and Cronbach's alpha. The sample size according to Cochran formula for unknown population was 385 patients in two private hospitals of Tehran that were randomly selected. The data were analyzed by descriptive and inferential statistics such as multivariate linear regression test.
Results: According to the findings of the study at 95% confidence level, the quality of human resources (p<0.001), the quality of hospital welfare services (p<0.001) and the quality of administrative affairs and workflow (p=0.002), the quality of cleaning and sanitation services (p<0.001) and the quality of building and hospital facilities (p=0.033) have a positive effect on patient loyalty. Also, two other dimensions, that is, the quality of hospital equipment and facilities (p=0.317) and the quality of hospital nutrition services (p=0.123) did not have a meaningful effect on patient loyalty.
Conclusion: From patients' perspective, the hotelling quality in the studied hospitals has a direct impact on patient loyalty, and its improvement will increase patients’ loyalty in those hospitals. 
 

Page 1 from 1     

© 2025 , Tehran University of Medical Sciences, CC BY-NC 4.0

Designed & Developed by: Yektaweb