F Yosefi Majd , H Eftekhar Ardabili , F Akbari Haghighi , H Zerati ,
Volume 1, Issue 4 (8 2003)
Abstract
The Intrauterine device (IUD) is very effective in preventing pregnancy, it is the cheapestform of birth control in the long run, allows almost immediate return to normal life andwork, and it can be used as an alternative to hormonal methods of emergencycontraception.This study was designed to assess factors causing IUD iscontinuation.
It is a cross-sectional study among 343 women in Urmia in 2001 who had had lUD'splanted back in 1998.Within 3 years, more than 50 percent had theirlUD's removed. The 1-year IUD survivalrate was 62 percent and the 3-year rate about 42 percent.54.5 percent of users had at least one complication (P=0.000). The main complications
were: Bleeding 28.7% , Pain 27.3% and Infection 18.5%.In cases where the device was planted by a midwife, the overall removal rate was 62.5%(p= 0.009). Pregnancy rate was 0.49% per 100 woman - year and the IUD expulsion ratewas 6.5%o.Bleeding is clearly the most common complication. If cases are chosen more carefully,
the effective life of device will probably increase.
A Mohammadi , H Eftekhar Ardebffi , F Akbari Haghighi , M Mahmoudi , A Poorreza ,
Volume 2, Issue 2 (4 2004)
Abstract
Measuring of service quality is the basic prerequisite for improving quality. Patients&apos expectations and perceptions of service quality play an important role in the choice of hospital, loyalty to organization and behavioral intention. A first step towards improvement would be to determine areas of quality that are most defective. Studies show that consumers are in close contact with service providers, and they are involved in the service process. Therefore, this group can measure services quality better than any other group. This study was conducted to measure service quality based on patients&apos expectations and perceptions in Zanjan hospitals.
The cross-sectional design was used in this research. For data collection, SERVQUAL questionnaire was employed. To ensure the reliability of the questionnaire, the internal consistency reliability test (Cronbach alpha) was performed.
Findings: Cronbach alpha for service quality was .94. Results show that the assurance (knowledge, experience and ability to maintain patients&apos confidence and trust) was rated as the most important dimension. (SQ mean = -1.3). There were differences between patients&apos expectations and perceptions in all the dimensions.
the assurance dimension constitutes the most serious problem facing hospitals. It is recommended that physicians thoroughly explain the disease condition to patients, and that patients should be treated with dignity and respect.
